U-Haul at Mineral King

Price on hitch installation was great. Plus the lifetime warranty is just icing on the cake. It did, however, take twice as long as it was supposed to which left me stranded in a town I didn't live in having to walk a couple miles into town and then back so I didn't have to sit there bored.
4 7 years ago (22-04-2018)

I had to run down to Oceanside on a "rescue mission", to pick up my son, and move him back to Visalia. I made a reservation via their 800 number. They sent me (on foot) to a location which had been closed for business for six months. Oopsies and apologies later, I was directed to the correct location. I was on foot, by the way, because my other son was at the hospital with his girlfriend, who was having life threatening complications in her pregnancy. I made it clear to the operator who took my reservations that I would be paying in cash. When I (finally) got to the U-Haul location, they told me to rent the van I wanted, I would need to pay with my card. When I asked them to explain the discrepancy, I was given some double talk about them not actually owning the vans yet. The bank technically still owned them, and so they had some contract thing where they couldn't rent them out without a card. And so I had to walk across town to put the money I had taken out of my bank back into it, and then walk back across town to U-Haul. Lots of apologies, but in the end I was supposed to have been on the road at 8:00-a.m., but didn't pull out of U-Haul until just before Noon. Their idea of making nice nice after the fact was to take twenty bucks off the rental price. Seriously!? Apologies for ruining your day, and leaving your son waiting on the side of a road, alone, at night...oh, and nearly getting you fired for not showing up at work that night (three day suspension)...here's twenty bucks to make it all better! If you're looking for snap and pop professionalism, GO SOMEWHERE ELSE!
1 7 years ago (19-03-2018)

Very busy for just one employee. Once it was my turn, very good service.
4 7 years ago (10-04-2018)

Easy to order, pick up and drop off.
5 7 years ago (25-04-2018)

Prompt, friendly & efficient customer service. Would recommend this U-Haul location to anyone. The owner & his staff were absolutely awesome!
5 7 years ago (24-08-2017)