U-Haul of Modesto

We needed to borrow a vehicle to transport my piano, and we only had that day to move it. We called in and they were very professional and polite! We got a truck quickly and were charged fairly! The only two complaints I have are: 1) The website said a certain truck was available, but it wasn't that day. I was told it was reserved. 2) The location makes it difficult to get to during certain times of day. Overall, they did a fantastic job helping us.
4 8 years ago (23-03-2018)

Absolutely the worst UHaul customer service ever! Reservation #87223046 I’ve used UHaul more than seven times in the last few years, and this experience takes the cake! Not only did they not allow me to pick up my equipment where I rented it, which is 15 minutes from my house, they chose TWO places thirty minutes from my house in two different directions, so I had to drive south for thirty minutes to drop off my husband, then drive north an hour to pick up the second item. To make matters worse, when I got there, I needed to use the bathroom. The lady informed me they didn’t have a public bathroom. At this point, I’m still being nice as I ask, “Where do you go; there’s no place around here?” She informs me, “We don’t have ‘public’ restrooms,” then informs me my appointment is no good; “we won’t have your equipment for two and a half hours.” I’m still calm, because I really need to use the bathroom. “Ma’am, I’ve been driving for one and a half hours, may I please use your facilities?” “No...there’s a place down the street.” Now I’m thinking... “Why should a place down the street allow me? I didn’t spend $3000 there.” I beg her, remind her how far I’ve driven, and that I’m the only person inside the establishment, and she insists, “No!” At this point, I run out the door, because the UHaul is located in a commercial district. First gas station, no facilities. First fast food restaurant, closed down. Twenty minutes later, in tears, I find a fast food restaurant. Now tell me, as a paying customer, when you know your location is in the middle of nowhere, AND you’re changing your appointment time by two and a half hours, why wouldn’t you allow a fifty-year-old woman who’s begging you, in tears, to use your restroom? What is the “customer service” world coming to? I can’t even express how utterly sad I am that they would treat a customer who’s spending three thousand dollars like this! I mean, she’s human, right? Not a robot! Surely she understands physical needs. Then again, I guess not! 😡
1 8 years ago (30-05-2018)

Wide variety of rental trucks. Very friendly and super fast in n out. Use them oftn.
5 8 years ago (27-04-2018)

Awesome people in and out in a jeffy. and always polite and fast service.!!
5 8 years ago (01-03-2018)

Great services, yet still pricey.
5 8 years ago (20-05-2018)