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U-Haul Neighborhood Dealer

  1. Elk Grove
  2. California Trailer Rental

Reviews, get directions and contact details for U-Haul Neighborhood Dealer

U-Haul Neighborhood Dealer

Story

U-Haul is the choice for truck, trailer, cargo van rentals and U-Box containers; most offer self-storage, boxes, moving supplies, hitch installations & sales, propane & online reservations.

Address: 9005 Elk Grove Florin Rd, Elk Grove, CA 95624, USA
Phone: (916) 685-3282
State: California
City: Elk Grove
Zip Code: 95624


opening hours

Monday: 8:00 AM – 4:30 PM
Tuesday: 8:00 AM – 4:30 PM
Wednesday: 8:00 AM – 4:30 PM
Thursday: 8:00 AM – 4:30 PM
Friday: 8:00 AM – 4:30 PM
Saturday: 8:00 AM – 4:30 PM
Sunday: 8:00 AM – 3:30 PM

Update Info

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Reviews
I did not have the best experience here. They double booked my rental then said the system was down and was the reason. They redirected me to Uhaul in Galt who said the system never went down and that if I got redirected to them it was likely because they just double book things as a fail safe for people cancelling or not showing up. Customer service was lacking. There were two people, one helping a customer and the other on the phone. I waited about 15 minutes for the one to get off the phone only to have her immediately leave to go on break. The person who did end up helping me kept answering the phone and ignoring me. I will definitely not be back.
1 8 years ago (07-03-2018)
WORST customer service ever! Dawn was so rude and kept speaking over me! Was charged for fuel when my son tried to hand her the contract showing the starting fuel she wouldn’t take it! Uhaul policy is that you don’t have to stay at drop off. My son left, then I get an email with a fuel and cleaning charges! The truck was clean when we returned it, Dawn said there was oil in the truck and it was filthy! We moved furniture and clothes only! Not sure what truck she was looking at! She hung up on me 3 times. She said take it up with uhaul! When I called uhaul they said that DAWN blacklisted me from renting from UHaul! I hope to get resolution from a UHaul corporate! Don’t EVER do business here! If I could there would be no stars given here!
1 8 years ago (18-02-2018)
Unbelievable! After being told to park truck in front of black gate (where we leave our cars all day)...I am told that the truck was towed (with 2 other uhaul trucks) and charged an additional $217.47 DO NOT PATRONIZE THIS BUSINESS! IF YOUR TRUCK RENTAL WAS TOWED ON 2/3/18 PLEASE SEND AN EMAIL TO DUNCANWILLIAM68X@YAHOO
1 9 years ago (04-02-2018)
Great work ethic, Both the man and woman who helped me get a u haul on a busy Saturday were a pleasure doing business with. I definitely recommend this business if you need a reliable company for your move.
5 9 years ago (11-11-2017)
The staff was very polite and attentive, the only reason it gets 4 stars instead of 5 is because of the difficulty in navigating their lot.
4 9 years ago (05-12-2017)
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