U-Haul Moving & Storage of Santa Rosa

So I was a bit skeptical to store my things at UHaul storage but so far I actually am very pleased. No hassling or un-easy feeling when sorting threw my things. Times are tough and they seem to understand that, as they are very understanding. Although the unit is a bit dark so I can you plan on spending some time going threw some of your things - make sure you have plenty of lanterns, lights, flash lights cause their hallway likes are motion detection and turn off if you are not moving up and down the hall.
4 7 years ago (18-05-2018)

So far I like having my storage here! Although the hours of access are terrible and conflicts with my schedule, when I do get a chance to get into my things, I'm very pleased! Lighting sucks and is on a 5 minute timer for the hallway - so if you plan on storing your things in storage here at UHaul invest in some flashlights/lanterns...
4 7 years ago (26-05-2018)

You will enjoy everyone you deal with @ this location (also at yuba city, Rancho cordova) tell em Andrew from ARC sent you
5 7 years ago (02-05-2018)

I wish there were a way in providing a rating to differentiate between the specific staff at a location of a corporation and the corporation itself. The people at this specific store are very friendly, helpful, and accommodating. The storage space for U-boxes as well as the retail space are clean and adequate. The basic U-Haul equipment provided by them, including packing materials and vehicles, is satisfactory and nicely varied. But if you ever want to get them on the phone, forget it. The location on Santa Rosa Ave is also in a neighborhood where you have to be mindful of the possibility of theft, which complicates accessing anything in storage there. (Staff discourage you from leaving anything in your car, and are rightfully disinclined to leave U-boxes out in the yard for easier access. .. and since you can't reach them by phone to negotiate timing, it's complicated.) But most of all, if I could give negative stars for the customer service provided by U-Haul as a company, I would. If you're looking for a moving solution, save yourself a whole slew of headaches, hassle, and misinformation, and go elsewhere.
2 8 years ago (13-09-2017)

Everybody was very helpful, next time I would make sure to make a reservation, William hedgy was very helpful
5 7 years ago (29-03-2018)