U-Haul Moving & Storage at Keystone Plaza

I called on Tuesday May 8th to make an appointment to have a hitch installed, was told all dates where blacked out and they would contact the store with the part needed and the date of my install request. Was told i would have a call back. It is now Friday May 11th and i heard nothing back. I called uhaul and the claim the could not find anything on it. But the claim they can see the hitch was order. I was promised a call back with in a few minutes from the store to confirm everything. Two hours later no call back called again and told the same thing. Another hour no call back this time i asked to file a complaint and transferred to customer service and got the run around there for almost 15 minutes. Finiay told someone would call me within 3 business days. You talk about the worst customer service
1 7 years ago (11-05-2018)

I have been here for 20 minutes. Waiting on them to find the truck I put a reservation in for onTuesday. Its saturday. They called me Thursday to change the location and neither location is available. I even have asked for a smaller truck and still not available.
1 7 years ago (19-05-2018)

I was told this morning (1 day before I need to load up a rental truck and auto trailer for my one-way move across the country) that my auto trailer was not available at the location I requested and that the closest location with an auto trailer is Brownsburg (30 min in the wrong direction). I made this reservation with U-Haul over a week ago, you guys can do better than this. Luckily I made another reservation for the same equipment with a different company, who I will be going with. Lesson learned: always make at least a couple reservations with different moving truck companies if preparing for a big move with a non-flexible timeline.
2 8 years ago (27-06-2017)

I've been waiting long enough to leave a review, not counting the 10 mins I waited before writing the review. Upon pick up, I had to hunt down an employee to even get service. Then while showing me storage, another customer comes. The lady stops handling me and rents the gentleman a truck. Ok, now back to me. They have my size truck but it's not checked in. So I rent a larger truck just to avoid the hassle. It literally took over an hour to get a truck. Now I'm returning the truck. They Rushed me to have truck by earlier than my 24 hr period just to come in and wait longer!! While the owner sips her Gatorade and takes a personal call. I will never use this location again. I've used u haul many times over the years, I've NEVER had this kind of experience!! I typically reserve online and am out the door within 5 or 10 mins. Highly disappointed and POOR POOR customer service!!
1 8 years ago (31-08-2017)

Lady on the phone had terrible customer service. Getting attitudes because i didnt want to reserve the truck, when i just called to get a quote in the first place. Then she didnt even know most the information I needed because she was so worried about getting my credit card info to reserve. Just really pathetic.
1 8 years ago (22-09-2017)