U-Haul Moving & Storage at National Rd

I had a GREAT experience. Fantastic quick service, new truck, and James even called me to tell me I had left my glasses!!
5 9 years ago (15-08-2017)

Everyone at the Uhaul in Richmond, IN, is very nice and helpful. Christian and his staff went out of their way to help us each time we had a question and when we were moving our possessions in and out of our storage unit. I highly recommend this business.
5 9 years ago (29-04-2017)

Fast, friendly, helpful. Always a great experience
5 9 years ago (23-08-2017)

I ordered a truck on line and well in advance of day i needed it. I was charged on line for what i thought was the truck fee. My husband and i go the day we need truck only to find out they charged me 139.00 worth of packing materials which i did not order and the man wanted to charge me for truck rental. Man would not refund the charge and to top it off would not give me the matetials. Hr kept calling me a liar saing i got materials. They had cameras. My husband asked him to prove it. No luck. We had to go to our bank to file fraud charges against company and find out when i was charged. Man at store kept saying i got materials Saturday when i wasn't charged until night before we came in. We went back to store. Man refused to work with us, so canceled truck. We drove all the way to connersville uhaul. The lady there was amazing. She called district manager and reported problem. She said it's happened before. She gave us free miles to get truck back to Richmond. She called me before we got back to richmond said dist mgr would take care of it. After truck was loaded and on our way to son's dist mgr calls and tells me store mgr will be making everything right. Store mgr calls gives us refund 139.00. But what about gas in my car to and from connersville, our time lost. We were 3 hours late. You ask what was materials. I'll give you 2 examples 1 was a queen size mattress cover 1 was a wardrobe box. We were moving our son's exercise equipment from our garage to his new home. My husband and i are both disabled so loading a box of weights is out of picture, so is putting a work out bench in a box. We tore stuff down into pc we could handle. I would never go here.
1 10 years ago (15-12-2016)

Getting the run around when I've got way to much to do isn't fun. Would someone please stand up to what you say and let me know what's going on.
1 10 years ago (12-02-2017)