U-Haul Moving & Storage of Burien

These people have THE worst customer service! I love U-haul but this location is not worth your time & money. They are just flat out disrespectful & VERY unprofessional! I highly recommend anyone considering this location TO NOT go there. Find another U-Haul location even if it’s a few miles away from here.
1 7 years ago (07-04-2018)

They were very rude I was early there and waited for the workers but when the workers got there they told me the store was closed but it was actually opend and told me they couldn't attend us and so we left but then somebody else came in and the workers attended them also the store was very dirty.😷😡
1 7 years ago (10-04-2018)

They'll tell you they have whatever you need for storage, right up until you're actually there and have to settle for what they've got. It's not just this location; I'm guessing it's U-Haul corporate policy. Did I mention that they go by cubic feet and the storage bins are over ten feet high? If you're their customer, I hope you can stack your stuff that high without causing crush damage! I know I can't; cardboard boxes and furniture can only bear so much weight. Of course, I could always rent another storage bin for a fee, or just throw out whatever got on the truck but not in the bin or - and this cost me a little money up front but saved me money over time - I could tell them to keep the free month's rental and go find an honest storage facility.
2 7 years ago (22-09-2017)

I had a great experience with this outfit. I was served by Shaun who explained all my options and had me in a van just minutes after walking out the door. Jenny was very friendly as well and check in was never easier. Although I drove the van 39 miles the needle didn't budge but I put a couple gallons in for the next guy. I had minimal contact with Randy but he seemed professional and very good at what he does. They reminded me of stuff like covers for my mattress and a few other things I was glad I purchased. My female companion said the rest room was literally the cleanest and nicest in Burien, practically anywhere. She couldn't believe it. The van ran perfect, was just the right size for the job. So Randy, Jenny, and Shaun.......Two big Thumps up. Great job. Thanks for making my move easier. I will refer customers and will definitely be back myself. Shawn
5 8 years ago (28-11-2016)

Employees gave poor customer service until we were about to leave. They were far less efficient than they could have been and continuously prioritized side-tasks (like taking some test on a computer??) over serving their customers. Didn't care about inspecting the truck on the way out and then went over it with a fine toothed comb on the way back in. Very unprofessional.
2 7 years ago (11-08-2017)