U-Haul Moving & Storage of West Seattle

Stopped by earlier today to ask about adding hitches to both our SUVs. Drove onto the lot and was immediately yelled at by any employee as we parked in the wrong space. I’m sure we did, but reading a customer the riot act was completely unacceptable. I guess you don’t want my business! Oh well, lots of other nice businesses in the area who will help.
1 8 years ago (18-03-2018)

Came in and was first in line, waited 10 minuets to even see an employee he walked past me and didn’t say a word, 10 more minutes went by and by now there was a 9 person line. Finally came in and was really short with me.
1 8 years ago (02-06-2018)

Shredrick at this location was helpful and fun! He checked my uhaul back in after I was finished and saved me the $100 charge for drywall dust cleaning by recommending I go to the carwash down the street and wash it out for $5 instead! It's nice to meet nice people - Shredrick was nice! (:
5 9 years ago (09-02-2018)

I have rented a pickup truck for moving three times in the last two months and have always had the greatest experience. New leadership is really getting the place in order. Previous experiences there were not too great, about a 1.5 star, but the place has really changed. Want to thank Amber for the outstanding service and hustle she provides every time! Have enough stress moving as it is, so she really makes the process a lot less stressful!!
5 9 years ago (23-08-2017)

Terrible results. Had a hitch and trailer light controller installed and had nothing but problems since. Electrical system caught on fire. Rattle under the car never went away. Went back numerous times but never fixed. Care finally caught fire and ruined the electrical component. Filed an official complaint and they never called back. Just wanted the issue fixed prior to leaving for vacation. Terrible experience.
1 9 years ago (27-06-2017)