U-Haul of Ballard

We had a trailer hitch installed on our 12-yr old Prius. The service was great. Everything was done on time and as agreed upon. We are happy customers.
5 7 years ago (24-05-2018)

Pretty lousy customer service experience. I was charged for 65 miles for a 10 mile trip. I called to complain and Lynda Price apologized and assured me they made a mistake and she would fix it. A month later the charge was still not corrected and when I called again Lynda was rude and dismissive. I eventually did get another apology and a refund (hence the extra star) but only after she checked and saw I was telling the truth. These folks could really stand to step up their game.
2 7 years ago (11-04-2018)

The shift lead on duty 12/12/17 lied about not being able to accept cash truck deposits. He said (and VERY rudely I might add, almost yelling) that his manager said it's U-Haul policy that no stores in Seattle take cash deposits anymore. I thanked him, walked outside and called the Rainier Valley location, who was happy to work with me, cash deposit and all; the boxes there were 20% cheaper anyway. Therefore, these guys are liars that just didn't want to get off their asses. I was late to work because of the extra travel involved, but it was worth it to not have to work with this outlet. I would never recommend this location under any circumstances.
1 8 years ago (12-12-2017)

Wanted propane. Only one person working said it would be over a half hour wait as she had to clean 3 more trucks and I should find somewhere else to get it. Great I won't have any problem spending my hard earned money elsewhere and never come back there again.
1 8 years ago (16-09-2017)

What an awful person Lynda Price is. Horrible customer service, attitude, tone of voice, pushiness. I can't believe she has any job at all, let alone a manager of this place. Came to get propane tanks filled, and asked her which way she'd like me to pull my van in. She jumped on me and told me that it was her lot and I should just let her handle things. It escalated from there, with her telling me that I should go elsewhere. And I will. I recommend the same for all.
1 8 years ago (23-10-2017)