Urban Storage Capitol Hill

My experience was terrible. The two guy's who run the place,burny and the assistant are convinced that if you go to there place more than a couple days a week. You are living there. The rules given to me after i was nearly attacked and then screamed at and told the police would be on there way if i didnt leave the property. Were i could not in anyway sit down in my unit, i could only be there for twenty minutes and would be written up and fined if i stayed longer. The weekend i went there to rent a unit,the two usaul people were out of the officeso the gentleman i dealt with was a sub. From another location. I spent six months putting up with there harrasment even paid for a couple months in advance. But they just could not be very nice to me. The security is nice but there sneaking onto floors and spying on there customers was flat out really weird and creepy. The units arw over priced as well.
2 8 years ago (17-05-2018)

Over priced, they've removed the once spacious parking and loading dock. There is none now and good luck finding a spot anywhere near the entrance on busy 12th ave. Guy that runs the place I had nothing but positive interactions with until the 85 degree July day he chewed me out for having my vest wearing service dog in his "No Pets" building and demanded I put him in my swelteringly hot vehicle. A) he's not a pet he's a legal, trained, and clearly vested service dog that helps me be able to get around and B) even if he wasn't legally and morally allowed to be with me wherever I go he's a dog and doesnt deserve the cruelty of being left to suffer or die in a hot ass car, parked on the street bc they no longer have any parking at all, on a hot as hell July day. Stay far away.
1 8 years ago (14-05-2018)

Chuck is the man. He's a pleasure to talk to and see if you're a walk in. He'll take good care of you as a customer and you may just have the most pleasant conversation you've had all day!
5 8 years ago (04-04-2018)

I had a unit here for several years and have always had a good experience. The people working here are always very nice and helpful. They have better customer service than most other businesses. The units are a good size for the price and the large freight elevator is a nice bonus. I would go there again if I needed to store more stuff.
5 9 years ago (07-05-2017)

Overall, all the experiences I've had with this facility and the management have been good. Moving can be very stressful and not fun! Although I did not have my things stored here, my Uncle did. Me and my husband have made several trips in the last couple weeks to complete moving all of my Uncle's things. Bernie, who works in the office, is a totally awesome guy! His customer service skills are top notch! So although moving is never a fun thing to do (in my book anways), at least Bernie makes any dealings with the office, bill, questions, or whatever is needed , a pleasant experience. He is right their with a smile and positive attitude to help in whatever way he can!! A+++++ Bernie for exceptional customer service skills! Thanks !
5 10 years ago (26-07-2016)