U-Haul Moving & Storage of New Bedford

My experience with this location was not what I expected. I arrived later then my 9 AM pickup, I was not greated by any of the staff and after waiting for 10 minutes I had to ask if anyone was going to give me my van. Finally when they felt up to helping me the strangest thing that has ever happened while renting equipment happened. They asked me for an alternate contact in case they couldn't get a hold of me. The employee them picked up the phone and called my alternate contact ' to make sure they answered and could confirm they where who I said they where' ! Yes, thats right. Thankfully my father picked up the phone otherwise they wouldn't have let me leave with my rental. Avis should take a note from this clever policy... they only had my license and credit card on file! Lol... So im not happy with the service. I tried calling uhaul corporate offices however after waiting on hold for 1 hour I gave up on having that conversation. So, be warned, the staff are not cross trained and the manager is preoccupied with nonsensical bull.
1 8 years ago (26-05-2018)

This is a terrible facility. There is poor to non-existent communication. The actual staff seems way overworked and the place is significantly understaffed. That is my generous interpretation. They were supposed to transfer my U-Boxes to a climate-controlled storage over a month ago and have still not done so. I am paying for climate controlled storage (and that is the ONLY reason that I went with U-Haul in the first place) and for two months in the summer I have not be getting climate controlled storage. No one I talk to seems to think that is a problem. Also, the whole U-Haul U-Box experience has been horrible, from start to finish. The boxes were late, one short, and damaged WHEN they were delivered and there was a significant amount of water in the units when we accessed them in MA because of that damage, which left a gap between the top of the box and the door. Now the boxes have been sitting in summer heat AFTER having sustained water damage rather than sitting in a climate-controlled space as paid for. I fear what the contexts of them will be like when I have them delivered to a real storage facility soon.
1 10 years ago (28-08-2016)

U-haul in general is just an awful company to deal with. This specific store is simply a reflection of that
2 9 years ago (31-08-2017)

Its fast and very good ppl
4 9 years ago (20-07-2017)

Never forget this name when you moving out. They will serve.
3 9 years ago (29-09-2017)