United States Postal Service

First off let me say I have a insane amount of trouble filling out forms and following directions. I had to come to this post office to get expedited passports for me and my son. I must have went over how to do everything 10 times on line and was still stressed out. I came in and Nicole Adams Bebley was the person that helped me. I can not say enough about her, I have never had anyone so patient, sweet, and helpful assist me. She calmed me and helped me to complete everything. I read some bad reviews on here about customer service and my experience could not have been any better. So much that I made a point to write her name down. This lady deserves a raise I am not easy to deal with when I am stressed. Nicole Adams Bebley is a blessing at this post office, Im sure if she gets this she will know exactly who I am. Thanks again Oh yea and never a line any of the 3 times I have come here.
5 7 years ago (02-06-2018)

**EDIT** Well, I just found out that the photos taken at this location specifically for my husbands passport, cannot be used (over exposed & blurry). So not only did we pay money for photos that cannot be used AND for expedited service, we still may not get our passports in time because of this set back. Original Post: Typically haven't had an issue sending mail through this location, in fact it's been fantastic service! But passport application through this location on the other hand, has been a nightmare. My husband and I paid for expedited passport service as we were within the 6 week window for routine service. We went expedited just to be on the safe side so we would actually have our passports in time. Decided to go to this location for pictures and to send the documents certified. Unfortunately, this location sent our passport docs to the WRONG processesing location (Texas) instead of the location that handles expedited passport applications (Philadelphia). Even if it was routine service, the documents should have been send to Philadelphia as we don't live in CA, FL, IL, MN, NY, or TX. We haven't received any notice that the documents were received at any location and it's been almost two weeks. I'm now trying to track down where the application is and see if it has made it to the correct processing center.
1 8 years ago (18-12-2017)

I just left this location literally in tears of joy. After going to UPS and having a not so pleasant experience, I drove all of the way across town in rush hour traffic to this downtown location (it's open latest) and received some of the best coustomer service I have ever had. I walked in there stressed and frustrated and they helped me through the whole process and accommodated to me and my needs. Those ladies are AWESOME!
5 8 years ago (01-11-2017)

They don’t listen to what customer says. Bad service.
1 7 years ago (13-03-2018)

New governor Indiana_ ___ Pence moved state_ _____ Also because of post office has new staffing_ __ I think it should be unconectenad and the safe places organization Yellow Sign Should be Removed from near the front door. Personal story not expecting that GENERAL DELIVERY will service mail for transient new crowds.
2 8 years ago (02-09-2017)