United States Postal Service

The United States Postal Service is my preferred carrier due to their competitive pricing and wide array of services. Based on the sheer volume of parcels handled by the USPS, occasional delays are unavoidable. These delays often occur during the last leg of transit and represent an opportunity for local post offices to demonstrate their commitment to customer service. Unfortunately, the Carmel branch of the USPS fails to shine like other USPS branches in difficult times. While the employees are courteous, no real resolution has been obtained for a package that was lost after it arrived at the branch. Additionally, the branch does not have the automated voicemail and telephony systems expected of businesses in this era. I will continue to use the USPS in other regions, but I will likely switch to private carriers in the Indianapolis area.
2 7 years ago (28-05-2018)

Your passport office is open at the CARMEL Location 275 MEDICAL DR CARMEL, IN 46032-9998 Passport Appointment Hours * Mon-Fri 8:00am - 4:00pm Sat-Sun Closed Until 4PM (according to your website). I arrived at 3:40pm, photo already done, application completely filled out via the passport online portal, all documentation in hand. The representative literally just had to stamp the documents, charge my cc and mail the application along with the previous passport in. Instead, her door was already closed, TWENTY minutes ahead of time, and her excuse is "we close at 4pm you will need to leave the post office now." I was there 20 minutes before closing. Check the video footage. I pointed this out to her and she gets in my face and says, "leave the post office now or I will call the police." I'm standing there with my nine year olds hand in mine... She is the only person at this location that works in the passport office. I'm a former USPS employee and I'm horrified you would allow people to be consistently turned away and treated in such an inhuman manner. Save yourself the trip and go to Nora.
1 7 years ago (19-03-2018)

I mailed a small charger to my brother in New Orleans using a pre-priced box. The item was sent to me erroneously by him so I just put everything in the box (including the Amazon packaging) and sent it back to him. I used the automated kiosk to print postage, and then went home. A couple of days later, the package that was in the box showed back up at my house. Then a day later the empty box showed up at my brother's house in New Orleans. Someone actually cut it open, separated the contents from the box, taped both back up, and then sent the empty box to my brother and the original Amazon envelope to my house. Pfffffth! I hope there is a reasonable explanation for this, but thusfar it escapes me. Did I have a stroke or something while mailing the package? Were aliens involved? The process is just not that complex? Did I daydream my way through a very simple process, or maybe get abducted by aliens? I called up the postal inspector, and they were closed at 4:54 PM. It is postage of less than $5 for an item that costs less than $10. The big question is to ask what the heck happened. Very weird. Update: I stopped at the front desk and asked what happened, and the lady said that the sticky tape on the prepaid boxes comes off sometimes, and that is probably ehat happened. She recommended double taping the box. No aliens. Just expensive and nonfunctional prepaid boxes.
4 7 years ago (23-04-2018)

People that set an appointment get to jump the line for past ports, i waited an hour and someone shows up at 1:00 and gets to jump the line instantly. Everyone thats a walkin has to sit and wait till there are no appointments around there time. -rep
1 7 years ago (27-02-2018)

I have to go to the post office often for PO box for my work. More times than not, very slow but the people have been mostly helpful.
3 8 years ago (21-11-2017)