Vectra Bank Colorado - Wheat Ridge

Hours online and on the door said open 9-12 on Saturdays. Definitely not the case. Set me back 2 days as I looked online to confirm I could come on a Saturday when I got back in town.

i wish i can give this bank 0 star . terrible unsatified customer service . i did deposited my pay check after 2 day and my pay check was clear but the bank wouldn’t let me withdrawn the money even my bank not negative . They kept my check for up to a week for no reason that made any sense to me . Then i went to ask the bank to close my account and withdrawn my money but they still did not disburse and don’t let me close my account . the manager was very disrespectful the way he talked and explained to me he is very unprofessional . i strongly advice you not to use this banking branch if you don’t want to get in trouble your money stuck in the bank .

Unfortunately the only people working at this branch the day I came in were newer employees and really couldn't help me. There was no supervisor, manager, or even a teller with enough experience. Perhaps they have issues with turnover?

Vectra Bank puts the customer LAST! When I signed up for my 5 banking accounts, no once told me there would be a $1,000 transfer limit. At least 5 people told me they could extend that, and the 4 other banks I've used this was not a problem what so ever. Finally, a customer service rep told me that would NOT be possible to change the daily transfer limit if my accounts were "new" and not a few years old. Then, when I went in to the branch to close my accounts Lo-Ann told me "maybe they tey to extend the limit." When I confronted her that it would be impossible to change the daily transfer, she agreed and then said that was for Vectra's security. I got proof that not only did Lo-Ann lie to me, every other rep I spoke to that said I could increase my daily transfer limit lied to me as well. Reading other reviews, sounds like not being honest is a common Vectra practice. The online banking system is also from pre-internet days and very limited what you can do. I can't pay my line of credit and I can't see account numbers to make a payment. Even when I call in to make a payment, the only options they give me are the A Mail in a check or B Bring a check into the branch to pay. Is this 1988??? After 2 weeks of calling Vectra to try to make a payment, only to be told the above 2 options are my only choices. . . It still makes me shake my head to make sure I'm conscious, that I couldn't make a payment online or over the phone. Did I take a time machine back to 1988??? I wouldn't recommend Vectra for ANYTHING! *Kristy's response below is total lip service. She tried to do something, but when the bank is so tight and not care about its customers, they can't even help you if they wanted to! Don't bank here or give any money to this institution!!!!

Love Vectra - they financed my office building during COVID because they believed in my vision. The branch is small and the people are awesome. It does not feel corporate at all. Love this bank.

I had a great experience getting my credit line. Rafael Díaz was great helping me out I 100% recommend!!

What a bank! Since I was a little boy.

Awesome staff!