Western NC Baptist Home

Terrible staff. Most of the nurses are not friendly at all. Residents treated very poorly, neglected and abused. Don’t send your loved ones here! Vital signs not done correctly. Most of them are just guessed, not actually taken. Extremely disappointed.
1 7 years ago (08-04-2018)

After looking at several locations, my mom and I decided on this one for Assisted Living. The staff are genuinely caring and welcoming. The facility is clean, the food is good. My mom is adjusting to change and what a great place to do tvis
4 8 years ago (24-09-2017)

CAVEAT EMPTOR! I placed my mother at WNC Baptist Retirement Home's assisted living facility in July. I was told by the Marketing/Admissions director, i.e. sales rep, , and the Administrator that WNC BRH would adjust its price to accommodate my mother's fixed monthly income and that they "wouldn't touch" my mom's meager savings. When I received the first bill, it was for $300 per month more than what I had agreed to. . When the second invoice was for the same amount, I challenged this with the Administrator, who said, "She won't get the reduced price until she spends down her savings." That was NOT what BRH sold to me when discussing admissions; moreover, when I pressed the Administrator to show me in my mother's contract where his position was stated he replied, "I can't." That's because the contract doesn't support his post hoc argument. In short, WNC Baptist Retirement home lied to me, employing a "bait and switch" sales approach to secure my mother's admission. On top of this, WNC Baptist Retirement Home has bungled several doctor's appointments for my mother, the most recent one involving a follow up CT scan about which a staff member forgot to tell my mom. They say they provide transportation to doctor's offices; however, they have also dropped the ball in this area, which isn't that surprising, given that no one there has voice-mail and only a limited few have e-mail. I am in the process of selecting a new facility for my mother; moreover, I will even consider paying more, out of my own pocket, given the outright deception and lies WNC BRH used to snare my mother. I've discussed this matter with several attorneys, all of whom agree that there are grounds for a lawsuit. The cost to litigate this matter, however, is prohibitive. So I will use forums like this to tell my story, in the hopes that no one else will be duped like I was.
1 8 years ago (20-09-2017)

I visited friends at the Baptist home several times. Everyone always seems helpful and friendly. The place looks and smells clean.
4 8 years ago (10-07-2017)

I found exceptional people with caring hearts. Always clean & wonderful food. My mom was there about 2 years. She had been at 2 other facilities that I found unacceptable. Can't say enough about the management & staff. I am thankful 4 the care my mom received.
4 9 years ago (29-01-2017)