Whispering Pines Nursing & Rehabilitation Center

It took me few years to report my own experience with my own family member and one observation with one resident whom I don’t know. I took my parents in for 5 days of respeace stay. Our dad was bed-ridden for few years but never had bed sores. He developed bedsore under Whispering pines 5 day care. Found feces under his nail and around his bottom while visiting him every day and I washed dad while visiting. I’ve complained about why they don’t keep him clean and I had to find feces everyday with his soiled bottom. They all were blaming someone else. Either previous shift fault or they didn’t know. Second day of visit, I heard a man moaning and yelling for help. I looked through the door way because it was open. Man was on the cold floor bleeding from somewhere I didn’t know. I called out to one of the staff member that was visible. She came by and told me they already called ambulance. I asked her to please give him pillow and cover him with blanket because he was visibly shaking. He told me he was cold and he can’t move. She say okay only answering without action. Two more staff came by and one that looks like in charge was rude and telling me to close the door with mean demeanor and that they were waiting for ambulance. As I was getting his pillow and and blanket rude staff flat out told me I was not allowed to cover him with his blanket in his room. I went to dad’s room but because it was bothering me I was going in and out of dad’s room to check on gentleman asking staff so many times if they really called ambulance to make sure they were coming. No one was around him. More than an hour passed still no ambulance and gentleman was left in the room alone. Rude staff member told another staff to close the door. It took them close to 2 hours. I was upset for their lack of compassion and wondering why ambulance took so long to come. I will never recommend this place!!! There are few that are good but my experience left me with very scary feeling.
1 7 years ago (18-01-2018)

Do not plan to leave your loved ones here unless you plan to stay with them night and day. Even if you are with them it is almost impossible to get help . I know I ran the buzzer to get help for my mother to go to the bathroom and sometimes waited at least an hour for someone to come. .I know they are understaffed. I sometimes had to go out in the hall and. ask again for help.
1 8 years ago (31-07-2017)

Visited my older sister here, The place is first class by all accounts that I seen and heard, in my visits as well as my sister's report have been good. Friendly staff attentive and kind spirited. I am here now and knowing she has such kind friendly attentive people looking out for her is a comfort.
5 9 years ago (28-03-2016)

Nice people
4 11 years ago (03-02-2014)