Woodlands Nursing & Rehabilitation Center

This place is a disgrace. They should be ashamed of themselves for the improper care they provide. Being short staffed is no excuse to leave anyone in fecal matter, not provide daily care routines and also malnourish anyone! I wouldn't bring my family to this facility ever again. I hope this review saves a family from ever having to deal with what my family has. Please if you love your family enough do not bring them here. There are plenty of facilities that will provide the care that is needed for your loved ones. And if you pay attention to detail there is not a good background on this facility. Hopefully the state steps in and sees how awful this facility is and shuts it down immediately and helps another family from the abuse and neglect that my family has had to endure. I ensure you that i will spread the word of this disgraceful facility. I've worked in a nursing home for 10 years and I've never experienced such heartbreak, neglect, abuse in one place. If you can't treat people you care for as your own family then get out of the healthcare field. It's not meant for everyone and I assure you that neglect and abuse for a bit happen like this in every facility. I beg of everyone who is planning on their loved one to come here that they take a better look at reviews, walk through the facility and pay attention to details, research anything you can before the ultimate decision on leaving your loved one here.
1 7 years ago (14-12-2017)

My dad has been here 3 years after a stroke. Use to be privately owned now is corporate owned by Liberty Health Care. Found several of the employees from other locations worked here as well as other care facilities. They are short staffed on weekends and holidays. Employees call out and no coverage If they can't get someone to come in on their day off. Management will say they are not short on staff when it is obvious they are. When you try to call no answer many times. If you leave a message they rarely call you back. If a problem on care and you complain they tell you they will get more help do more training whatever it takes for you to hear what you want. The phone system has messages from old administratior gone over 2 years , mail boxes have people no longer there name on message if you leave a message. They are suppose to call if any accident but that is rare or 2 days later. He isn't bathed regularly n his daily dental care is not done. They leave him sitting in wheelchair too long n do not change him often enough. I find it is the people working not doing the job as I have seen many good people leave n bad ones kept. What I have found is all the local places are pretty much the same. They get new folks out of school they get experience n leave. Depending on staff his meds are late I've only been called by on call Dr. 1 time n I tell them I want to be included on qtrly care discussion but they don't call me. Since new company took over they let the management go n brought in others. I have ask for names n phone only get the DON. He is not able to speak up or complain or ask for help n is dependent on 24 hr care from others so he is left in bed or his chair. Very sad to have him go through this n I have to grip every time I'm there. I feel bad for the ones that don't have family fighting for them. If there was a better choice I would move him. they are often short on supplies like linens adult briefs cream so I take in his own items. Don't get me wrong. There are some great folks there very caring take their time but too much time on 1 n they get behind with others n they have to go home sometime, have to take the bad with the few good. some of the workers are dear to our family for the consistent care they have given dad over the years. No place is like home
2 8 years ago (30-11-2016)

It was nasty and smelled bad when I took my mother there.
1 8 years ago (25-04-2017)

I had several problems with the "head nurse" at the facility. She was extremely arrogant, disrespectful and rude, Not only was she very condescending to my Mother and our family, she was also like this towards her own staff. I was trying to figure out the best hospital to send my Mother to when she fell ill again and it was decided between the Doctor on staff at this facility and myself that she would be transported to Duke where her illness began. Nurse Englund somehow thought it was her place to override this decision. She also thought it was her place to inform me that transporting my Mother to Duke at our cost was too expensive. Our financial situation was none of her business. I will NEVER recommended this facility to anyone and will make it a point to make a complaint to as many people as possible to help ensure that no other family has to deal with this woman.
2 12 years ago (06-03-2013)

Terrible! Every time I try and call to speak with my mother it's always a challenge!
1 8 years ago (18-10-2016)