Reviews
I have NEVER been so disappointed in DOCTORS in my life. The way the treat the family of a patient with cancer is UNBELIEVABLE. We just found out that cancer has returned on my father and the doctor could not have been more insulting to the family and this was our first time meeting him in the 3 weeks my father has been there. When my sister went to ask a question, the DOCTOR reply was "if it walks like a duck, talks like a duck, etc". And who says the south has hospitality not at this rehab. So then he removes himself from my father's case leaving us with the NP, and I call to find out to have my father moved to a hospital to have his cancer treated and his UTI because they are not making sure he is having his liquids. He tells me that he can do things if he is not on the phone with me. This is the first time I ever talked the NP. This is how they respect the family of a dying man. For a week we are trying to remove my father from this place to make he can get care. Please if you love your family member DO NOT send them here.
My dad just left there we are so in the care. They neglected him so much on his therapy. They never changed his o2 sensor on his finger which looks horrible its been on there since Dec 16. said they did head nurse said she would take care of that . I will be calling the state regarding this and the neglect yall have done to my dad. I will not recommend this hospital to anyone. I pray where we are located now can help him get stronger
My mother was a long term patient at Select Specialty of Bristol. I can’t say enough good things about the care she received. The staff was so kind, compassionate, patient and professional. I can’t imagine doing what they do on a daily basis. They have a very tough and emotional job but they do it with so much professionalism and grace. The staff quickly became family to my mom and our family. They loved her and took care of her like we did. She always had great things to say about them. I would love to call each one out individually but there are so many I wouldn’t want to forget anyone. They sure don’t get the credit they deserve on these reviews. I highly recommend this facility! Thanks for loving my mom the way I did.
On January 18,2022, my daughter was in a horrible car accident. She was life flighted to JCMC where she spent weeks in ICU. She went to Select Care February 22,2022 for rehab... that was a mistake. I wish I had never let her go there. They lied to us, told us she would have PT, get her off the tract and feeding tube... that we could face time. I live in Nashville so I was counting on facetime to see her and her progress. Long story short... face time never happened.... I would call every night to check on her and would have to wait for a nurse to call me back. She couldn't talk because they wouldn't put a speaking valve on her... they let her lay in a bed of waste for hours.. Long story short... after two complaints we got her moved to a better place yesterday and guess what... she can talk now. She told me she thought she was gonna die there. If she pushed the call button... they made her feel like she was wasting there time. They just left her laying there not sitting her up. Do not let your loved one go here. I wish I could say something positive about them but I just can't. I'm very disappointed in the care she was given. When your child tells you they are afraid they will die there... Please do your research before letting your loved one go here. I do not recommend them.
I promised myself I would wait 6 months to write this review to see if it was still out of anger or to make myself feel better and to be honest I am still not sure. However, I know I need to say that this is the very last place I would ever consider sending a family member. I watched a miracle only God's hand could perform in Holston Valley Hospital for months on my best friend in my family. It was progress like no other to see them come off the vent, to see them open one eye, to see them move their arms or legs, to see them eat, or to see them get out of bed and sit in the chair. It was a blessing to hear that they were ready for rehab. And sometimes when I think about it, I am convinced that not even a miracle could reverse the damage this rehab center did for the last two months of their life. The nursing staff was mostly extremely kind, but kind has nothing to do with recovery. Like every other place that sells you a bill of goods, we were told they would receive an hour of 3 different types of physical therapy 6 days a week. We were lucky if they even got one hour in a week, much less 3 a day. Not only that, but they almost completely ignored everything we had to say about the types of care we preferred as a family. If you expect the one facetime call every day that they promise you, you'd expect incorrectly. Even if you did get it, it is the same information every single morning and you talk to the nurse longer than your family member. All the progress that was made in the hospital was completely lost here. Not to mention just a week before they passed, the doctor told us not to worry because their medical status was showing months to years. I really believe a real rehab center would have worked, but now we will never know. I was allowed to visit one time just two days before. I will never forget the RN looking me in the eyes and saying that they supported our decision no matter what as they have always supported them since they arrived no matter what. I wish I could have told her then what I have to say now. From the glances I got into other rooms from walking down the hall, I have a feeling I am not the only one who feels this way. I think about the simple neglect they experienced every day that ultimately caused me to lose my best friend. I know the medical industry is a ruthless place, but if you send your loved one here by choice, it's not because I didn't say I told you so. Whether I do it to make myself feel better or because the deserve it, I'll always blame select specialty for the empty seat at my graduation.
This was a very bad decision for us to bring my dad here. Didn’t keep him turned. Came in room and turn the turn light off and wouldn’t turn him. We had him moved after 8 days. Hardly no therapy was done. Never choose this place for anyone else in my family.
I was in the place from April 30- May 3 2021. I had COVID-19 in March 2021 and spent over 30 days on the ventilator and had coded on top of that I had to have a chest tube put in.,I personally would never recommend this place from Personal Experience due to not feeding me,for I Am a diabetic and anyone knows that a Diabetic has to eat balances meals never bathe me,never. Ask me about getting Me on the potty to have a bowel movement or know Physical Therapy.,took my food. Away,mashed Potatoes that my daughter went and got me cause they wouldn't feed me! I had a UTI they never check when I complain of severe pain I found out after arriving home at a local ER.They didn't take the catherl out of me until I Signed My self out, I ended up on antibiotics over this neglect. Also told me not to talk to my daughters, said they were upsetting me ,which was totally not true, this so called abuse to me was if anything was what bought me to signing Myself out. My Primary Care Doctor Dr, Javad who I Am forever Grateful who is does A wonderful Job o taking care of me and Knows my medical Health conditions and goes out of his way 100 percent to give his all to help me, keep me comfortable as possible and keeps me informed , I couldn't ask for anyone know better. I would Recommend to anyone, I appreciate a doctor like this,very Professional.
The absolute worse place you can send your loved ones!!!! Don't let them go there, the nurses are mostly good but they have either doctors or NP's but they don't take care of their patients. They don't clean the room, physical therapy people lie saying they do the therapy but they don't. Keep your loved ones out of there!The only person you can get any information from is the head guy named Andrew
My fiance was sent here from VA hospital. I took him to VA 2nd of July and have been going everyday seeing and talking to him until he was moved to specialty select. Now his dad has stopped me from seeing him and he's had no visitor's for weeks now. I feel this is wrong because now my fiance is laying there with no one and I'm sure he's wondering why I haven't been there. I just wanna be able to see him and continue doing what I've been doing. It's not right for one person to stop me.
My father was there for nearly a month. Upon the first day of admission within our first 30 mins at this location while he was still on the vent and unresponsive ....his alarms were going off left and right. Understandably, we were greatly concerned. Upon meeting the shift leader we were immediately given excuses as to why it took nearly 20 minutes for a nurse to respond to his alarms heart rate was extremely high. We were told that our father was not the only patient that the nurses had to tend to. The shift leader Brad went on to tell us that they were also spread thin-understaffed. That made us feel even worse about leaving our Dad to go home and rest. The various levels of specialty that came in as well to oversee Dad’s care cardiology/pulmonologist/internal clearly do not communicate with each other prior to speaking to the family or patient. There was a wide variation of treatment approaches mentioned directly to us along with theories on the cause of illness that were quite extreme.... and differed from each other greatly. I would recommend that ALL staff who enter a patient’s room NOT share with patient stories about other patients who recently died. Who does that!!?? I would like to challenge this particular group ALL WHO ENTER Select Specialty to reevaluate what it means to be a first class patient centered care center and decide if that is who they would like to be. All of this being said , there were still staff members in direct contact who were most kind and made a difference in their own way. For them....I am most grateful!
