A mere two-hour drive from the hustle and bustle of Johannesburg and ten minutes from Sun City, lies a place of breathtaking beauty and serenity.
A mere two-hour drive from the hustle and bustle of Johannesburg and ten minutes from Sun City, lies a place of breathtaking beauty and serenity. A place called Bakubung Bush Lodge. Concealed in the rich expanses of the malaria-free Pilanesberg National Park, Bakubung, or “People of the Hippo”, offers guests everything they need to get in touch with the bush.
1 WE RESPECT EACH OTHER AS INDIVIDUALS. We treat our guests and our fellow Bakubung staff members as we would like to be treated ourselves.
2 WE ARE ALWAYS POSITIVE IN OUR DEALINGS WITH OUR GUESTS AND COLLEAGUES. We speak positively and never make negative comments.
3 WE ARE KNOWLEDGEABLE ABOUT OUR LODGE AND SERVICES. We recommend services, game drives Dinners Junior Ranger Programme and Legacy Lifestyle.
4 WE EXCEED OUR GUESTS EXPECTATIONS. We find a way to get it done. We never give up and we go the extra mile to please our guests.
5 WE MAINTAIN FORMALITY IN OUR SERVICE STYLE. We embody the culture and tradition that is Bakubung.
6 WE SMILE; WE ARE ALWAYS IN THE SPOTLIGHT. We maintain positive eye contact and we use our service vocabulary. We greet our guests. We tell them “Certainly”, “I will be happy to do so” and “It will be a pleasure”.
7 WE USE CORRECT BODY LANGUAGE. We are pleasant, energetic and welcoming.
8 WE ARE IMMACULATE IN OUR APPEARANCE. We wear proper, safe footwear that is clean and polished. We wear our name tags. We take pride in our personal grooming.
9 WE SUPPORT AND ASSIST COLLEAGUES. We do everything possible to please our guests and help our colleagues do so as well.
10 WE USE PROPER TELEPHONE ETIQUETTE. We answer in three rings and we have a smile in our voice. If necessary, we ask if we may put our customers on hold. We eliminate transfer calls whenever possible.
11 WE ALWAYS SPEAK ENGLISH IN GUEST AREAS. Whether there are guests nearby or not, we always speak English.
12 WE NEVER SAY “NO”; WE OFFER ALTERNATIVES. We say “I will be pleased to check”. We suggest alternatives. We call our supervisor or manager if we feel we cannot satisfy our guest’s needs.
Hotel Resort Bush Lodge
