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Reviews, get directions and information for Dis-Chem Pharmacies

Dis-Chem Pharmacies
"Dis-Chem has been South Africa's first choice in pharmacies since 1978, with our linked dispensaries, family clinics, wound-care clinics and comprehensive self-medication centres. As a leading specialist in beauty, healthy food, sport supplements, health and well-being, we offer the widest ranges in these categories and expert advice."
Address: ew Eskdale St, Southern Paarl, 7620 Paarl
Phone: 021 863 5060
City: Paarl
Street Number: ew Eskdale St, Southern Paarl
Zip Code: 7620
categories: pharmacy / drugstore


Opening Hours

Monday: 09:00 - 19:00
Tuesday: 09:00 - 19:00
Wednesday: 09:00 - 19:00
Thursday: 09:00 - 19:00
Friday: 09:00 - 19:00
Saturday: 09:00 - 17:00
Sunday: 10:00 - 16:00


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Reviews
My first time to visit this franchise store in Paarl Mall and definitely not my last. Excellent service from the clinic sister and pharmacist. Cashier were nice and overall had a great experience!
Good service and quality products. Even online orders are done with great customer service.
Date 30/12/2021. Time: 14:20. We waited for 40 minutes to see the sisters at the clinic. Some people left. As not assisted. After waiting 40 minutes the door opened no patient's inside, but 2 sister's. In other words the two sisters on duty, has been chatting the time away with several people waiting in vain. Nobody was able to assist us, as we had questions about product availability before queing. Why do we have to wait 40 minutes and only then be told they have no Vit B12. The door opened, and we were told they will now help people with appointments. People with appointments pitching up late by an hour and a half was even helped before us. Pathetic service. This doesn't make sense! So your system works as follows: just make an appointment pitch up whenever you wish, and get helped before people coming early, and waiting 40 minutes.....
Wendel Prins is most rude. How you give an answer to a client/patient is key. Sure, you can give feedback that we don't want to hear, but be bloody nice while doing so. Third bad experience with Dischem as a whole. Never supporting the chain again, and advising every person to do so too. Edit: When we inspected the bag of meds when we got home we realised she also didn't follow the request for 20mg of the prescription and gave us only 10mg, after numerous confirmations to dispense 20mg. Please contact me.
When will Dischem have their salon re opened with a permanent therapist? this is the 2nd year in a row i cannot use my vouchers? everytime i try to make an appointment they either fully booked or she is not there the days i am available
I sent an email with questions and I got a very speedy reply with all the information I asked. Thank you for your excellent service!
Called Dischem Paarl Mall this morning to confirm whether I can come for a Covid test today. Was transferred to clinic, and I repeated the question, and was informed that I can come in for test. Drove all the way there just to find out that the clinic is closed on Sundays. ‍ EDIT: Called again today because the online booking system is off. Was told it's not their problem.
Dreadful pharmacy. There are 7 counters, 8 people working in the pharmacy, and yet only 3 counters were operational. I say 3, but two of the 3 people who was working, were standing chatting to eachother while we were waiting. On of the pharmacists was washing the covid screens of all the counters where no one was even working instead of getting behind the counter and doing something useful. I sat for 15 minutes with the line not moving. The queue wasn't even that long. It should've been 5 or 6 minutes maximum. Instead it took 25 minutes for me just to reach a counter to get the medicine. Worst pharmacy I've been to in a very long time. WOULD NOT RECOMMEND!
After booking Covid-19 test online for 9h00-10h00 and arriving at 9h00, I still had to wait in line for more than 3 hours to get tested...
Can someone PLEASE answer the main phone at Paarl Mall --- and then get someone to answer the Pharmacy phone. I've been a client for 6 years and have spent a small fortune at the store as well as collecting chronic medication every month. Dischem advertises that you can call which I always do the day before so as not to put pressure on the Pharmacy, but to get anyone to even answer the main switchboard number is a miracle, yet alone the Pharmacy number. And beware your soul if you order later the previous day as a result of not getting through on the phone!!, then the issuing of the medication can be delayed. Really Dischem, this is not good business practice!
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