Adams Jewelers

Amazing jewelry store!!! They did a fantastic job helping me find a new setting for my engagement ring diamond. SO happy with the sparkly beautiful results! I recommend Adams Jewelers to anyone looking for a new piece of jewelry or wanting to update/upgrade jewelry you already have!
5 9 years ago (06-01-2018)

I took a bracelet in for repair. Mr Adams said they could fix the clasp. I was ok to pay the 89 dollars or whatever it took to fix it. It came back with the clasp not properly catching on both settings, only one. I patiently waited while they took it back to their repair person...it came back still not fully clasping on the catch. $1300 bracelet and all Mr Adams had was excuses for the quality even after I showed him that it still was not properly clasping. His family name on the line for this bad quality and he was like, I can take it back ‘if you want’...the piece they replaced, they made too fat. It was Fat the first time, it was Fat the second time. Instead of insisting on letting him fix it until he got it right, he was ok letting that bad quality go out the door. With that level of service I can’t see how he retains customers. I did not press him for time while he had the bracelet. I did not call the store nagging on when it would be done...I have him all the time he needed. If he sublets out his repair work, he is still responsible for the oversight of the repair work because his name is on it. I could have given him back the bracelet to fix but it didn’t appear they knew what they were doing and another attempt might have broken it or other, as they clearly didn’t care about quality the first time not second...I would not recommend them for anything but a customer service class.
1 9 years ago (18-01-2018)

Have gotten every piece of jewelry there since the 1980s. Beautiful jewelry, pleasant people. Wouldn't go anywhere else.
5 9 years ago (21-11-2017)

I bought my fiancées engagement ring here and I could not have made a better choice. Good prices, extremely knowledgeable, and amazing customer service. From the moment I walked in the manager, Joe, was fantastic. I gave him an idea of what I wanted and from there we planned every aspect of my fiancées ring. He went to several different sources over the next couple of weeks and brought different diamonds for me to look at. He is GIA certified so he really knows everything about the differences of cut, color, clarity, etc. After I picked a diamond, he helped me pick a band by showing me different styles from different manufacturers. I liked two styles of the bands that he showed me and I wanted to combine elements from both of them. He used a program on his computer to design what I was looking for right in front of me! The ring came out PERFECT. My fiancée loves it and I could not be happier with my choice of jeweler.
5 9 years ago (12-08-2017)

My fiance created a custom ring for me with the help of Joe, who is fantastic, and was stellar through the process! The ring was stunning, but nothing beats the level of service they have provided. I cannot say enough about the wonderful staff who have not only shared in our excitement but have provided outstanding customer service. I would recommend Adams Jewelers to anyone looking for an amazing experience in custom engagement rings or any other jewelry you might be looking for in the York area.
5 10 years ago (05-07-2016)