S J Paul Watch & Jewelry

I called with a simple question regarding a watchband. He was very rude and gruff on the phone. Not a good way to attract business! I will find someone who wants my business and I HIGHLY recommend everyone else do the same.
1 7 years ago (07-05-2018)

Bad business.. original price he gave me $30. Then switched it up to $63 and watch still wasn't repaired. Go back to the store to pick up my watch up and it was still like it was when I first took it there. Then he tried arguing with me about how my watch did it need repaired and the battery died while I was there and he charge me for the battery even though the watch was totally working fine when I took it there. Finally when I return it was more broke than what it was when I first took it..
1 7 years ago (19-01-2018)

I brought my Grandpa in to get a watch that he received as a present properly sized. Paul was gruff at first, and having read the reviews about him, I wasn't surprised, but figured I would give him a chance. He told us to come back in 15 minutes. When we did, he said he only took 1 link out because taking two links out would make the watch too tight. My grandpa is 87, and I was explaining to him why the watch was still loose on his wrist. Paul then proceeded to yell at my grandpa because it wasn't making sense, saying "Old Man, you listen to me." Trying to avoid a scene, I paid for the watch myself, and ended up paying almost 2x as much as I paid over at Vincent & Company to get my own watch resized. Overall, Paul was unprofessional, rude, overpriced and just a general jerk. Hands down one of the worst shopping experiences I've ever had ANYWHERE. Will never, ever go back to this sorry excuse of a store.
1 9 years ago (20-04-2016)

Owner told me my watch needed new movement. I agreed to the repair and then was told my second hand was rusted and they needed to find a new one. Fast forward to 5 months later and no second hand and after once a week calls from me they gave me my watch back with no second hand. Two days later the watch dies again!!! Took it back and they gave me a new battery. Watch lasted 15 minutes and once again not working! My watch is "guaranteed" for a year by them, but I don't want to take it back there. I should have went with the factory repair service! Update: Took the watch to a local, old school repair shop and he confirmed they did not replace the movement, but just sprayed the watch and put the case back on. Why they had it for 5 months for nothing I have no idea!
1 9 years ago (08-01-2016)