Baltimore Social Services Department

When I went everyone was super helpful. I was new to all this and I really appreciated their patience with me while they explained how everything worked.
5 7 years ago (11-04-2018)

I never have problems with this location. Everyone is always helpful!
5 7 years ago (16-04-2018)

I must say my most recent visits have no been bad at all, I think people should have a better understanding of the people who are trying to assist you. The customers come in there with attitudes, not all but some even maybe majority. The workers in any social service office always have their hair up because of the people who walk thru the doors. I sit there quietly I listen to what I'm told, every single time I'm in the office someone catches an attitude with a worker or even the security guard. One time I was on there and someone said "I'm gonna blow this place up" to my surprise the security office carried himself very well.. Walked her out not even forced her out, I guess it is typical day to day for him to hear people mouth off. At the end of the day you have to prepare yourself to bite your tongue, do you want the assistance or not? They are here to help period... Unfortunately I have had issues... My case was closed more then once because the paper work wasn't properly handled. I have always received the closure letter couple days before food stamp re issue date. Last time I had to wait 30 days before I got any food stamps (totally 60 day waiting period). It's unfortunate they don't care about the people they serve. What do you do if you received a letter on 6/7/16 stating your account is being closed on 5/31/2016, the letter is dated 5/31/16. Here I am waiting for 6/10 reissueing date and my account was closed on 5/31. People who get into social service do it because they love to help people. But not this office they just want a pay check. #Thetruth
3 8 years ago (04-09-2017)

They slow and when you ask for help or information they slow as hell giving it to you and you might not get it at all
1 7 years ago (05-02-2018)

This was as low as i could go. Why is the goverment paying for phone service at dss if you can't call. Why does every letter you teceive say if you have question call then the message says call customer service who intern tells you they will send a message and someone will call you back in 48 hours. Well it's been 30 days. And the customer constituency is a joke i talked to 2 different people who assured me someone would contact me no call. We are 25 days out from that correspondence. By the way did i mention that i as disabled person was tild if i wanted to get to the bottom of it i should go to my district office which would require me to walk almost a mile going and then almost a mile coming back.
1 8 years ago (27-07-2017)