Beacon Cleaners

Having never been to a dry cleaners before, I didn't know what to expect. I immediately mentioned that before I dropped off my coat. I had gotten it at a thrift store, so it was in poor shape with a fair amount of lint and fabric pills on it. I was told it would be an extra ten to remove it, and I agreed because I work two jobs and don't have the time to do it myself. The entire time, the woman was rolling her eyes, sighing and treating me like a hindrance. I'd rather she charge me fifty extra dollars and treat me with courtesy, or at least feigned politeness. I left with no farewell or parting, no response to my thanks, and no price quote even after I asked. An hour or so later, I decided I'd rather pay more somewhere else and went to retrieve my coat. The woman was already working on it, so I felt bad and didn't want to be a hassle. I asked if she needed payment instead, and she spent five minutes lecturing me about the poor quality of my coat, how she would never had accepted the cost if I didn't work next door, and so on. I had already agreed to pay extra, and she hadn't mentioned before that there was a policy about that. I apologized again for not knowing dry cleaning etiquette, asked where one can obtain a sweater baller, and she kept pounding in how much work it was for her and that she should have rejected it out right. I left with more profuse apologies, again no parting salutations, and not once was I either thanked or forgiven or given a smile. I've never had anyone roll their eyes at me so much, and I work two customer service jobs. I don't need to be coddled, but I also don't deserve to pay someone to make me leave the store nearly crying. I'll pay the full fee, whatever it end up being, but I will never return to this location. What a negative first experience with dry cleaning.
1 9 years ago (15-10-2016)

A bit expensive but great cleaning.
5 8 years ago (03-03-2017)