Bekins Moving Solutions

Bekins provided professional, friendly, and helpful service from the first phone call for a quote to the last item unloaded from the truck to my house. The estimator arrived promptly to our appointment. He did a thorough walk through and provided a estimate. He took the time to explain what all would be included in the estimate and the various items that would impact the estimate. The driver was exceptional in communication. He reached out with questions for me prior to the pick-up date. He provided contact information so that if I had questions, I could contact him. The crew who loaded and the crew who unloaded my items were awesome. They worked quickly and CAREFULLY!! I had no damage, no lost items, no issues with any of my possessions. This included my motorcycle! Not even the tiniest ding. I will definitely use Bekins again and will recommend them to everyone!
5 7 years ago (26-01-2018)

This was an awesome experience. The guys who came for our move were professional, courteous, friendly and thorough. We are very pleased! They were like watching a “machine” work. They knew what they were doing and didn’t stop until done. Names are Ben, Ben and Damien.
5 7 years ago (24-04-2018)

We were very pleased with our move from Nevada to Arkansas using Bekins. They met both the pickup and delivery dates as promised. The driver and crew were excellent, very professional. The staff we dealt with in the office were wonderful as well. We would use them again.
5 7 years ago (09-04-2018)

If I could give them zero stars I would, this company is the WORST & I mean the WORST!!!! It’s starts with their sales team- a gentleman by the name of Kirk (& yes I have his business card still if you want his info) came out & gave us an in home quote. He stated that he had been doing this for years & based off the 1 bedroom apartment my husband & I had in Las Vegas he quoted us $1,800 total, 13 day or less window from time of pick up to delivery. Sounded great. Went over the contract & signed our lives away. After that it became a hassle to get ahold of Kirk with our questions, he did not respond to emails or phone calls. When he finally did his attitude was always that of us being a bother - even though we are the customer. I have it quoted also Kirk stated I would be able to call the home Bekins office 48 hours after pickup to obtain weight & cost, and an estimated date of delivery. Pick up day arrived - 2 older guys showed up who were “sub contracted” to pick up our belongings. I am positive they were on drugs of some kind. I called in 48 hours later to obtain the promised weight, price & estimated delivery. The nightmare begins here! A guy named Devon answered the phone quite rudely & said: I don’t know let me place you on hold & check out. I was placed on hold for 20 minutes. Upon return to the call Devon stated he couldn’t reach the driver & get the info but would call me back in an hour. I thought this was strange: why would the driver have the info? Shouldn’t it also be in our file at the office??? Needless to say I never received a call back. This happened every day. Finally Devon stated we would receive our stuff on the 17th, unfortunately we got stuck on the road due to car trouble so my dad drove 9 hours to our new apartment to wait for the movers to show up. Guess what?! The movers NEVER showed. I called back & each day Devon promised it would be there that day or the next, but it never arrived. Finally my husband got on the phone & asked for a manager- after much ado he spoke to a guy by the name of Jeff. Jeff at first was helpful & apologetic. But then the nightmare began again. He said our stuff was still sitting in the warehouse in Vegas, had not been weighed or prepared for shipment!!! (It has now been 2 weeks!!) Jeff promised he would “rush” our shipment & get it to us in 3 days. Biggest joke ever. Our stuff arrived almost 4 weeks AFTER it was picked up!!!! We slept on the floor, had no plates/utensils, next to no clothes... it was a nightmare. Oh! And both my husband & I were starting new jobs which we needed our work clothes for. Jeff, Kirk, Devon & the rest of the staff there did not even care what we were going through or that when our stuff finally did arrive it was severely damaged!!! And they significantly over charged us: $2,600 plus tax. I work in customer service - it doesn’t matter if you have a wealthy client or not... a customer is a customer. They should be treated with respect and kindness. If a moving company is moving 1 thing or a 100 the customer should still be cared for with the same respect. These are our belongings- our whole life!!!!! This is the worst company ever!!! Sorry Allied we should have gone with you. & we only went with movers because we were moving Cross county & thought it would be easier to have someone drive the truck. Instead it cost us more money and stress. Do NOT use them, you will be sorry.
1 7 years ago (04-06-2018)

At first when the crew arrived at our home, they said “we weren’t ready to move” and they insulted both my husband and I. After speaking with the salesman, (and begin), we began the process. After this moment, everything went GreAT! They were fast, effective, and careful. We even cracked some jokes along the way! Everything turned out great!
4 7 years ago (05-02-2018)