U-Haul Moving & Storage at W Bonanza Rd

A 1-star rating is undeserved. Randall the Store Manager/Owner is the rudest person I've ever encountered in a customer service field. I went in to his location to inquire about renting a storage space. Unfortunately he didn't have a unit available in the size I was searching. He refused to assist me in my inquiry to different locations. He said "We live in a 21st century, you can search online!" I've never in my life been insulted directly by simply asking for assistance. I was simply trying to explore my options in availability with other U-Haul locations, given that I was there at the moment. Do yourself a favor and don't bother with this man. He is extremely rude and clearly doesn't care about people or the business they can bring. He's in the wrong industry and needs to realize what a HUGE impact his attitude and demeanor do for his business.
1 7 years ago (15-05-2018)

Months ago, I had to rent U-HAULs out of necessity (complicated story). I wasn't in the best place in life and thought spending all that money wasn't going to be a good experience, but Richard was so cool and friendly that I almost forgot what I was going through. I had the pleasure of seeing him a few times in the course of picking up and dropping off the vehicles I used and, the very last time I rented, I forgot my flash drive in the vehicle when I returned it. Richard found it and kept it safe (locked in his desk) between the time he called me and the time I was able to make my way back to pick it up (several days later). Overall, we treated each other quite well and I may just go out of my way to rent from this location again if I should ever need another U-HAUL!
5 7 years ago (11-03-2018)

Worst service ever. Drop van off last Friday it's been a week and now I have called all day and no one will answer the phone. It doesn't take a week to install a hitch.
1 7 years ago (11-05-2018)

WARNING DO NOT COME TO THIS LOCATION!!!!!!RICHARD RANDELL, the so called "manager" of Uhaul was extremely rude to me and my family this was a HORRIBLE experience and I will never rent from here again. All I asked him is if he had newer models and he only offered me an old model. He said "you can take your business elsewhere then" and he handed me my id and card back. All because I asked him a question. He's not fearful of corporate and said I can't get fired and I own this store. He then threatened to call the cops on me for checking him on his rudeness. He insulted my 7 year old and told her to mind her business. I hope U haul corporate really dissolves this issue "richard randell" does not deserve his management title and he will cause Uhaul to lose business with is negative attitude towards guest. He's narcissistic, rude and insulting . DO NOT GO HERE!!
1 7 years ago (15-02-2018)

The BEST customer service I've ever gotten, like chick fil-A customer service good. Extremely courteous and helpful. Def will make this my go to U-Haul place
5 8 years ago (18-11-2017)