U-Haul Moving & Storage at N Rancho Dr

This place is a joke. I took my van in to have a trailer hitch installed. With a different vehicle I brought my trailer and asked them to make sure the lights were working properly. After the hitch was installed I went home and tested the lights. They didn't work. I called to explain that the lights didn't work and they promised they would call me back before the end of the day. Of course they didn't call. I physically went back with my trailer, waited in line for another 30 minutes, and the rude lady behind the counter told me the lights worked fine when I left their facility. Basically she's calling me a liar. Do yourself a favor and go to ANY OTHER U-Haul except for this one.
1 7 years ago (19-05-2018)

Oh my. This has been a nightmare to rent a simple little pull behind trailer for 1 hour. A complete and utter freaking nightmare It started at the Decatur location they can't make a reservation can't figure out how to run a business
1 7 years ago (15-05-2018)

First time I rented a trailer a few weeks ago went fine. Came back to rent the same trailer and had the misfortune of getting the general manager who was quite rude. She spent the first few minutes on the phone while people waited then proceeded to tell me that I needed to buy a different trailer hitch from them because the one I had all along was "too skinny" and said rudely that they shouldn't have rented to me the first time. Good to know because I have a $2300 truck rental and move coming and I had planned to use these uhaul idiots. Buh bye lol
1 7 years ago (16-05-2018)

Worst customer service, manager is rude and mouthy with her customers. Slow and uninformed employees. I regret dealing with this location and will be looking to move my belongings. People were leaving because service was so slow, when the manager was told she needed another person at the front to help the huge line (only 1 slow guy working) she got an attitude and was extremely rude. A few people asked for her name to make a complaint as well. Definitely avoid this place, especially if you value your time.
1 7 years ago (11-04-2018)

Very poor customer service by the general manager. Seems more interested in upselling items you dont need and gets rude when youre not interested. Saw her basically chase a customer off with her bad attitude after trying to make the woman buy insurance and a new trailer hitch that she did not need.
1 7 years ago (23-05-2018)