United Van Lines Agent

United Van Lines did not transport my personal belongings successfully in the summer of 2016. At the time of pickup, my items were not placed into their unmarked truck with the upmost care. My furniture was not wrapped. Some pieces of furniture did not have their own item number, instead they were grouped with another item number. Upon delivered, the truck was a different unmarked truck, thus knowing that my belongings were moved from the original truck. Some items did not have their item number sticker on them any longer, creating a difficult situation when trying to verify all items received. Most of my furniture had multiple dents, scratches, and pieces of wood broken off. In addition some personal belongings were missing from the delivery. After a claim was submitted with United Van Lines, my furniture was repaired at a satisfactory level about two months after delivery. I was also given a small check for the rest of my belongings of which I researched and gave the company an estimated worth of about 20 times more than they gave me. After about a month of back and fourth correspondence in a second attempt for settlement of my claim, I received another even smaller check. This was not a valid evaluation of my missing belongings and it was an insult to me. United Van Lines has not put in the effort to located my lost belongings, nor have they made the effort to apologize and take fault in what they did by settling with a proper amount. I do not recommend this company at all.
1 9 years ago (14-02-2017)