Best Buy

Normally I'm not the type to do a bad review, I just cut my losses and move on to the next option, but my first experience ordering anything online with Best Buy will surely be my last. After thoroughly researching to find a good deal on a T.V stand for my new apartment I was thrilled to see that one of good quality and even better pricing was available. So as soon as I could I went in store to see if I could purchase this stand and was told that I could have it shipped to store for a sooner delivery. As luck would have it the supposed delivery date was the same day as my move in so I thought it would be perfect. So on the day I was supposed to pick it up I was told that they basically had no idea where the item I had ordered was (They tried using different semantics) As I tried to get more information as to how long I would have to wait, more details I was told that they had to send some sort of invoice to find out where the item was (That's on shipping I suppose but it seemed like the customer service rep did not really even care whether or not the darn thing came in.) I was also told that I would receive an update over the phone as to the location and status of my order. Days pass and still not word, so I had to go back in repeatedly to see what is going on, because getting information is like pulling teeth at this Best Buy, until I finally had enough and decided to ask for the manager. I was again told they would call me later that day. To his credit he called me earlier than expected with concrete information, so I thank him for that but it shouldn't have taken me going to a manager for ANYTHING to be done with my order. Since I got a direct answer I decided to try again and see the other options of T.V stands. Since things never seemed to get done without a manager present I asked to see the manager again who was unfortunately at a meeting. Again I was greeted with an apathetic attitude so I decided that it wasn't worth the headache to order anything else and asked for a refund. Long story short, it wasn't the fact that the item was no longer available, it 's the fact that I had to repeatedly hold their hand through the process because it seemed like they didn't care enough to do anything about it ,sans the manager. I would hope that my situation is an aberration, but as it stand my only experience ordering with best buy was less than one star, but I guess the helpful manager deserves at least that.
1 7 years ago (18-05-2018)

Always efficient and bright, Best Buy is a consistent experience across the nation. The staff are always knowledgeable and work hard at being relatable without being too friendly. The products are always competitively priced and they even had a single portable CD player last time I went, when we could find no new ones in any other location.
5 7 years ago (10-05-2018)

I love walking around this store. I love electronics. The staff are friendly and helpful. They seem to know things about stuff
5 7 years ago (07-05-2018)

Never listen to the sales associates about geek squad insurance plans. They completely rip u off! They said either drive over a hr away to fix the cracked screen and pay 30 dollars or do the new phone cost replacement which is 160 dollars. I pay 10 dollars a month for something that in the end pays for the phone its self. Theres a few other issues but I will not invest anymore time in that company!
1 7 years ago (19-05-2018)

Good place. This is where I get my cell phones. They more often than anyone else have rebates, gift cards or promos for buying phones. Next would be Sam's.
4 7 years ago (13-05-2018)