Bicycle Chain - Chapel Hill

Big shout out to Patrick for getting Jackie Brown back to riding like a dream. We are out of town customers and needed our bike's bottom bracket re-hauled, Patrick and the team did an outstanding job working us into their schedule and got us back to riding. We will be back next season and this will be our shop if we need any bike needs! GREAT JOB GUYS!!! Thanks again!
5 7 years ago (09-05-2018)

If you are looking for a bike light or a helmet, than you will probably leave a good review. But DON'T BUY A BIKE HERE! We did. The bike was all messed up and they told me that I was just "riding hard". We found out that they hadn't assembled it probably after a half year of them saying that it was our fault that the bike was broken. They also said the we needed to buy a new chain when the bike was only 2 weeks old. All they care about is making money.
1 8 years ago (20-02-2017)

$12 for a bicycle lock at Lowe's, over $30 for the exact same lock at this store. This place is all quality with no value, even the stores as close as Carrboro have far more reasonable prices and labor rates along with a much less snobby attitude. I know several motorcycle repair shops with lower labor rates than these guys.
1 9 years ago (30-05-2016)

This is an awesome bike shop! They have been super helpful to me and my wife, and have proven to be really reliable and reasonable with their prices. The shop manager, Jackson, has gone out of his way so many times for me. When I brought my bike in for a creaky bottom bracket, Jackson identified a defective part on my 6 year old frame. He called the manufacturer and had my frame warrantied. He was able to get me a brand new frame, and I didn't even buy the bike from Bicycle Chain. Also, my wife had a great experience with Des at the Durham location. Des did an awesome job fitting Maria to her new Amira and her old triathlon bike, has been more than willing to readjust the fit months later. Both shops are great and I highly recommend them to any cyclist (except to the person that wrote a negative review about a $250 bike being too expensive. That's equivalent to going into a BMW dealership and asking for a car that is in the price range of a Kia. Go to Walmart if you're looking for $50 bike).
5 9 years ago (16-05-2016)

Friendly staff and willing to help you with all of your bike deals. They even randomly gave me a discount for a large purchase
5 8 years ago (28-10-2016)