BMW Motorcycles of Richfield

Not a great experience for my first time. The older salesmen was not very knowledgeable and kept bragging about how he was only part time and showed little interest in helping out the other employees at closing moving the bikes inside. I don’t think I’ll be going back for a while. If I do, Id rather talk to a technician. They’re way more knowledgeable anyway. Nice bikes though.
3 7 years ago (28-04-2018)

I have never been all that impressed with a motorcycle shop, be it their sales people or service department, until now. BMW Motorcycles of Richfield began impressing me the moment I walked in. I had done so to ask about some part #s I was confused about. Long story short, even though I didn’t come in riding the latest and greatest BMW (2003 F650 GS), I was treated like a respected fellow enthusiast and they cared about the questions I had. Not once was I asked to upgrade or buy anything. I simply got the expert advice I needed, with a smile. If that wasn’t enough, a month later I get a call that my bike had a minor recall repair they wanted to look at; free of charge. During that visit, I felt like I got the royal treatment. It was important to them that my wait be as nice as possible. I really appreciate Alix’s personal help and his attitude that a good relationship is way more important than selling me something. I’ll gladly give them my business any time I can.
5 7 years ago (07-11-2017)

Really?? A bunch of on line reviewers with attitude that dont know anything! poor customer service ! Other Bmw options that are great Motorcycle stores than here ! Typical car dealer treatment!
1 7 years ago (02-06-2018)

Very helpful with a small amount of really beautiful bikes!
5 7 years ago (22-05-2018)

Poor representation if these are employees at your store, talked to at Cars and coffee, Its a small world and anyone could be a potential customer !!
1 7 years ago (02-06-2018)