Briggs Chrysler Dodge Jeep Ram

Great staff and listens to what you want. The dealer was 2 hours away and I wanted the best price and car I wanted before I traveled that far. They worked with me over text, as I preferred, and beat the other dealers price every time. When deal was done, they drive the car to the nearest deal by me to complete the sell. My sales rep, Jacob Thomas went above and beyond to make this the best car buying process yet.
5 7 years ago (22-04-2018)

Bought a 2014 Hyundai used and its a really nice car and I have had to have it taken twice within the last month and a half to repair shop first time was due to check engine light and the other due to starter going out I fill they got this as a trade and did not check car over I am thankful that they worked with me but owning a new car less then 2 months and having to spend 661.00 on a repair that should not happen. Update: Thanks to Mr. Briggs and some research found warranty information and got my repair down to 106.00 from 661.00 I am very thankful this was much appreciated due to not expecting a major issue this soon.
4 7 years ago (18-05-2018)

I recently purchased 2017 Jeep Renegade here. The sales person Jacob was super knowledgeable about cars and he showed us everything we wanted to see. He did everything he could to help me to find the right car! (I would give him 5 starts, but there is a second part to the story). Once the car was chosen and price was all set me and my boyfriend went to the office with the finance guy to sign the paperwork. At the beginning we were offered warranty that we could chose to buy. This warranty was completely optional and it was up to us if we wanted to get it. When we kindly refused the offer, we were asked if the price of the warranty was an issue, and we said that it was not, things that were offered were actually decent for the price. However, we still didn't want to buy the warranty. After refusing to buy the warranty for the second time, we were asked again why? And we explained again and again that we didn't want to buy it. After kindly refusing 4 times the finance guy yelled: "Jesus Christ, whatever, lets just get out of here." And completely changed his attitude and started throwing the paperwork my way for me to sign without even bothering to explain what those papers were. I honestly didn't want to sign them after being treated this way, I'm already paying $20,000+ for the car and I just didn't need the warranty as my car is brand new. After he saw me being hesitant and not signing he somewhat changed his personality and tried to explain and everything, but wasn't as nice as he should of been and didn't respect my choice of not getting the warranty. If I were to do it all over again, I would look for another dealership that will offer me everything possible, but will leave it up to me on deciding what I want to buy and at the end respect all of my choices. Again, salesman was terrific, finance guy was super pushy, rude, and disrespectful.
2 7 years ago (11-03-2018)

Worst experience ever. My service advisor was Ryan and he didn’t provide adequate customer satisfaction at all. My car was given back to me in worst condition then when I brought it in when I told Ryan he refused to accept the fact. They didn’t even want to do the recalls on my car which they made me pay $2800 for a bunch of things that was going to be covered by the recall. I even called Chrysler customer service to make a report but of course they would side with the Jeep over the customer. I’m never getting a Jeep again! In addition I missed 4 days of works because my car was with this company for a week and my car is the only way I can get to work since the bus doesn’t go out that far. I gotten so fed up with waiting so I walked to the shop and was there for 6 hours leaving around 3pm when Ryan my service advisor told me that my car would be ready at 10am. UPDATE: After calling Jeep a thousand times to complain and verify the recalls on my car. I spoke with Financial Advisor Blake who assisted me with getting adequate information and maintaining the communication. Blake and the area manager Jeff apologized for the previous incident and help me solve this issue to a point where I am happy to give them 3 additional stars.
4 7 years ago (12-03-2018)

I brought Briggs a van that I was looking to purchase and they got me right in without an appointment since I had driven an hour to Lawrence and a place I had an appointment with told me they could only check wipers and breaks when I got there. Briggs found 2 major leaks in the engine and transmission. When I took it back to the small dealership, they swore it wasn't that bad, and I wanted to see who was telling the truth. So the dealership took it to Mass St Auto for me, who only has 5 stars from customers on Google and been in business since I lived in Lawrence 15 years ago. Rick looked it over and found the same problems. His rates were cheaper, but I expect a dealership to charge more. Thank you Briggs for preventing me from making a big mistake and for not treating me like an idiot because I am a woman.
5 7 years ago (21-04-2018)