Byron Reed Company, Inc

I don't live at a byron reed apartment or home, but I support and a man who has developmental disabilities that moved into the Carlanna off 27th and leavenworth. I manage most of his financial decisions and day to day professional contacts. He moved into the Carlanna today (1/21/18). Upon arrival, the apartment was clean, quiet, and the residents appeared friendly. The toilet was not working, so I contacted the emergency maintenance line. The emergency maintenance line stated that a toilet not working was not an emergency and to call back to the main office tomorrow. I protested, stating that an apartment with one bathroom needs to be serviced if it is not working due to any health or safety concerns. Especially since he had just moved in. I questioned if the apartment was prepped beforehand and was put on hold multiple times. They ultimately landed on me contacting the apartment company in the morning. The reason I am giving 4 stars is because of the following events: The maintenance man, Jim/Tim? Contacted me about 2 hours after I made the initial call. I let him know that the person living in the apartment had disabilities and he responded immediately. He went to the apartment after he finished dinner and was able to locate the source of the issue and set up a timeline for the toilet being fixed. The timeline was acceptable and understood by both sides. We talked for a bit, and ended up determining that if I felt that maintenance was a need for the person being supported and there wasn't any response from the company or the emergency line, that I could contact him directly to take care of the issue. I also truly appreciate the company for allowing and being understanding of moving a person with disabilities into their complex. Often, there is a large and obvious bias against having someone with developmental disabilities move into an apartment complex without a regular support staff or a cosigner. Byron Reed Company accepted my client with open arms and helped talk him through the lease, the finances, and any other questions he had. They were flexible with a move in timeline and when the deposit/first month's rent was paid. They really worked with and understood that the majority of his income comes from social security, and they were willing to overlook the income requirement based on his social security. We provided his check stubs (which are minimal) to them via email as well as providing social security income. So far, I have had a few maintenance issues (the company should do a full check of the apartments before move in occurs) but outside of that, they have been wonderful. Everyone has been incredibly kind and understanding. I am not sure if that is because I am in charge of my client's well being, or if that is the way they just are. There are some rather negative reviews about this company, but I feel super positive about our experiences so far. I will update this review as time goes on. We have moved my client in today, so this is an initial review and experience. Also- after speaking with the maintenance man-I am personally planning to tour a few homes under Byron Reed with a friend. So far so good!!!
4 8 years ago (21-01-2018)

would rate a negative if they let me. Very unprofessional and maintenance comes when they want. Horrible experience. Worst apartments to live in. Was harassed and was barely even home
1 8 years ago (30-10-2017)