Capital One Bank

Any bank branch In general is horrendous, terrible, horrible, disgusting, bad, false, sad etc etc. opened a check it’s account over a year ago, never received my debit card. Opened a credit account and they took so long to send me the credit and the debit card I might as well just shut down the account. Terrible. I never leave reviews good or bad but this one took the cake. Chase doesn’t have any mercy on their account holders and yet, they’re customer service and promise delivery is stupendous. Atleast, I can use my money and credit with chase and don’t have to wait 1-3 years to receive plastic cards.

I have been with a credit union for 25 years, HFCU. Service just got worse and worse, and finally I had it I had to leave them. I opened a checking account with Capital One and just went to this branch to deposit a check. Best experience I have EVER had. They are so easy and nice. I wish I had made this change years ago.

What I find funny is the manager, Will Aldinger, has 3 locations where his people said he should be at and he’s actually nowhere to be found. 408 Webster St, Houston, TX 77002 3037 Farm to Market 1960 Rd E, Houston, TX 77073 3775 Stagg Dr, Beaumont, TX 77701

Better than other banks I’ve ever dealt with by far. Checking account has same features as savings accounts as in earning interest. Helpful advice on getting your checks cashed within 30 min or less, very personable staff.

Cash deposits are often unavailable at the ATM at this location. It's not apparent except a tiny banner across the top of the screen on the first ATM screen before you insert your card. If you insert your card right when you pull up, it's easy to miss this tiny message. I spent a bunch of time trying to make a cash deposit, only to have the ATM open and then immediately close the deposit slot, whirl for several minutes and then tell me there was something wrong with my cash and that it was returning it, except I hadn't inserted any cash at that point. Frustrating, but they were able to make the deposit through the drive through, although it took a while for a teller to answer when I pulled up and hit the call button.

If you ever have have to slightest problem never ever go to this location. The manager Demetrius will never try to help you. He is not friendly at all. He will proudly send you away with the same problem you came with smh. I had my physical license which was expired. I had already renewed it but the physical license had not come in yet. The cashier said if i had the renewal paper with me, she would be able to work with that. I was able to pull it up in my phone. By then the manager Demetrius had just strolled in. I knew he would not even try to resolve my issue. Mind you, i was only making a cash deposit. I know for a fact he could have done that. I once went to Kirby location to make a deposit and i forgot my physical license. The cashier recognized me and said I'll take care of it Ms Fleming. I have been banking with Capitol one for over 22 years. I have 3 business accounts, 2 personal accounts, business credit line of credit and personal credit card and a business credit card. I was horrified that the manager Demetrius would not allow me to make a cash deposit but just 2 months ago my account was hacked making many small charges back to back in Dallas. How was that allowed to happen but i cant make a cash deposit. Demetrius, your common sense is not common. Whatever happened to customer service. This is why this location is rated so poorly.

I went in today to open a checking and a savings account they had one teller and one person helping a customer it took every bit of 15 minutes before someone could help me, so when the young lady next i informed her that I would like to open a checking and a savings account. I let her know that I had a capital one credit card so ask me to open the app for the application when it need more information that was it. I went to a another branch they were so professional and willing to help me open my checking and savings account at this location. I think they need to work on they customer service at this branch

Went to sort things out with the mindset of closing accounts. Sehjong at the counter was very polite, helpful, and professional it made me reconsider. He resolved my issue so I will keep my accounts there. Should have him train the reps at customer service call center and promotion.

Capitol one is already a rarerity and this one in particular never has a working drive through ATM

This is one of the slowest banks ever. You might as well apply and get a job there so you can do whatever is needed. Deposit… Withdrawals… Etc. It’ll be faster. ATM always broke. Neck and neck with McDonald’s ice cream machine.