Wells Fargo Bank

The absolute WORST banking location there is with Wells Fargo. The frustration this place has created ultimately made me close my account all together. I was treated so unfairly during the rough time of my mothers passing, and this location made sure to make every step as difficult as possible. Even today, I was REFUSED service because of a “death certificate” error. Even though they have a death certificate on file which was filed at this very location, and I made sure to call ahead of my arrival and was told by a banker it would be acceptable for me to come. Multiple occasions I have been treated unfairly due to bias, and given poor customer service despite being an account holder for 8 years. I WILL NEVER BANK AGAIN WITH WELLS FARGO BECAUSE OF THIS LOCATION. I posted this review strictly to save future customers the headache, as it is obvious at this point management here cares little about how their customers are treated.

I have never been so disrespected. Not only did they racial profile me, but they wasted my time and treated me like I wasn't supposed to be there. I had just received a settlement check from my attorney law office of DeSimone . It took them almost a full hour just to tell me they could not cash a Wells Fargo check. That is after several people check out the authenticity of the check several times. I can get past the racial profiling I'm a black man it happens all the time . It is the fact that they challenge my character and played on my intelligence. The bank was fairly empty it shouldn't have took almost an hour to tell me that you do not have enough money to honor the check . I couldn't imagine the process taking more than 5 minutes to look at a check and say I do apologize sir but we do have efficient funds to honor this check. Then after they wasted my time, the security guard followed me outside like I was up to nefarious activities. The experience was disappointing and mentally damaging because I held Wells Fargo in high regards. I did not expect this type of behavior from Wells Fargo. Congratulations I will never forget that experience

I've never been so upset and disappointed at Wells Fargo until I visited the 2714 Smith St. Houston TX 77006 branch. I've been a customer for almost 20 years even before it was WF. I was out of town in Houston and use the atm. The atm approved my withdrawal and said take your card. I tried to get my card but then it gave another message that said it couldn't release my card so I didn't get my card back or my money. I went inside. Everyone there were RUDE and were not helpful. The first teller said she doesn't know why It took it and that my withdrawal amount was reverse and I ended up just getting money from her bec I couldn't be out of state without any money but I still needed answers. She said they do not service the machines. She wouldn't tell me who service them and when so I could see if I could get my card back. I asked to speak to the branch manager or whomever was in the office. She said no bec he had a customer but no one was in his office and the only other people in branch besides me and my friend got up and left. So another teller came over and said it was nothing they can do for me but if I'm confident that the atm machine took my card, they can order me another one. I was done at that point. Why would I lie about an atm machine taking my card. What would make him think I didn't KNOW 100% sure the machine took my card. I asked about closing my account and what would happen with the money bec I didn't want to walk around with cash. He told he doesn't know what would happen to the money and he doesn't know what my account look like. But I just gave my ID for them to see my account and give me a withdrawal. I just left. I will close my account when I get back home. After dealing with those 2, I wouldn't dare stay with a company who can't train their staff properly!

Don’t come here unless you don’t want to be seen. Never knew it takes 2 tellers 2 count money… slow service no one spoke no one said anything as to why I had to wait 10 min for a withdrawal only to leave out to go thru the drive thru

Terrible location, poor services. ATMs are down constantly, why is this even open? They can’t take cash deposits in person? So why is it even called a Bank? Disappointing to be banking with them lately.

I have never felt so appreciated..Stellar,above par service delivered by Johnny Today..Thank you for everything

Referred me to an 800 number and did the same thing to the customer next to me. Teller was dismissive and rude as he ended the conversation by staring at me...it was very uncomfortable. It was very poor service, disappointing. Recently gave the branch another visit for a simple deposit transaction. That was absolutely the last time I will ever go to this Wells Fargo branch. Staff was out of their way to be rude by treating customers as if they're an inconvenience, no manager on duty to speak to, there is no doubt that this staff could care less. I was mostly just embarrassed for this staff due to their behavior towards other customers as well.

My wife and I received amazing service from Johnny Martinez at this branch! He helped us open two business accounts after we were denied at the River Oaks branch on Waugh RdI feel the denial was racially biased. Johnny even invited my kids and kept them occupied as we handled business. I would definitely recommend this branch and the service!

Came to the bank today to get a Cashiers check to pay my taxes and asked that it be made out to the “INTERNAL REVENUE SERVICE” the teller Arthur Reza was so detailed oriented that he advised me that it was the wrong name and that it should be made out to the “US DEPARTMENT OF TREASURY” and sure enough after I checked he was right! He saved me from a huge headache on my taxes lol Arthur keep up the great work it doesn’t go unnoticed P.S We as customers should start praising good customer service.

Had a terrible unprofessional lazy experience with the banker Chloe. She was sitting alone at her desk doing Nothing when I approached her for help. She declined to help me and said I need an appointment. Not one customer inside the bank but me. It was 1:35pm and she said she had an appointment at 2pm. What I needed would have taken 5 minutes. She was making rude faces and being a child. I even had to report her to headquarters.