Chase International

On the renters side, it's terrible. No one responds to emails in a timely manner, repairs take almost a month, and the online user interface for rent is glitchy. My lease ended in July and they tried to charge me for August and they charged me a $150 NSF fee and took it out of my returned deposit (not to mention my bank charging me $40). I called them up and, as slimy as it gets, they stated that the NSF charge was for June which is a damn lie. Of course I'm fighting it but why the hell do I have to live through this garbage? Property Agents - Krystal Cole / Josh Villalobos Avoid them at all costs.
1 7 years ago (13-11-2017)

It started out a little wonky, during the lease it was good, towards the end of the lease was a disaster. Trying to make a move from California in 2015. We found a house we like and we're approved for. It took several calls to reach Josh and we were about to give up. After several days our call was returned and we were finally able to move. The owner would not do anything to the house which was okay. I documented with pictures before we moved in. Apparently they have a move in inspection sheet, which we were not given. And never knew to ask for. There were a few issues throughout the lease that were quickly taken care of. The landscapers were quick to help getting the property ready for winter. We were looking to sign on another year since we enjoyed living in the area, but we were slapped with a 30 no cause eviction notice (which is the law). We were served papers on a Saturday and I was completely taken back. No one was there to answer my calls to find out what was going on. I even called josh's cell phone and did not get a call back until Monday. The very nice real estate agent stated that they knew of this for two months and decided to still give us 30 days. It was quite challenging finding a place to rent so quickly with three kids and two animals. At the beginning they tried to help. That lasted about a week and never really heard back after trying multiple times. I don't think they tried hard enough to help it retain our business. We paid rent on time every time (auto payment). During the last 2 1/2 weeks we were there we had an electrical issue with one room's breakers not working. After about three calls, and as many emails, the issue was not fixed for almost three weeks. By then two more rooms were without power. They finally called on our move out day to schedule an appointment. We referred them to the real estate agent. They also waited to turn on the water until after we left in May, the front yard grass was almost dead and embarrassing. Per Nevada law , we were suppose to receive our final check within 30 days. They didn't seem to care or return calls to answer any questions. I finally got in touch with Krystal Cole. She stated that the check was sent out last week and we should have it soon. We received it on the 31st day, postmarked on day 30. She must've lied about when she mailed it. They removed and charged me $600 for a fire door they claimed my animals had scratched. Unfortunately I did not take that picture on the move in day. That was my bad. I did however have pictures of the scratched sliding glass door and a chewed up piece of drain on the outside of the house from the previous tenants. I tried to dispute the issue but was told that I was still going to have to pay for the damage. I don't know who lets their animals in a hot garage making them scratch the heck out of the door when we have a perfectly good back yard. Now I have to take it up in small claims court. I'm sure they have quality people there. I would not recommend Krystal Cole or Josh, the manager. I simply cannot recommend this place. Sad.
1 8 years ago (17-06-2017)

Great place for real estate!
5 8 years ago (15-04-2017)

They help you to purchase your house
5 7 years ago (03-09-2017)

Excellent
5 7 years ago (03-01-2018)