Colorado Access

Case managers are not responding when needed, and work only for their convenience not for clients, one of my family member requested ihss service for her mom case manager is adding her pcp hours instead of switching her services to IHSS.

Tired of all the discrimination from this organization. Then being denied state and federal rights. Lack of accountability. Unethical 'find a provider' website. They are preventing me from accessing the care I need because the care I am looking for is 'covered by medicaid' yet 6 months in and I still do not have a provider that can help me because non will do the testing I need because of how medicaid pays lower for the testing based on my diagnosis. But I cant get care for this outside of medicaid because it is a "covered service". Do better medicaid!

The new manager for "Customer Service" is very rude & bully like to the employees of that dept. A Union is terribly NEEDED to keep managers like "her" from obtaining management positions. A "Toxic" manager is a terrible look for this company.

I called Colorado access because Denver health LGBTQ services wasn't getting me anywhere as far as counseling or when I would have a follow up appointment, I called 2 of the 5 numbers giving and finally got setup with a therapist I really wish that Denver health LGBTQ services and afew other places would let you know the nessary steps for transitioning even a pocket with step by step information

Unbelievably poor customer service...seem to have zero awareness or knowledge of anything!

HORRIBLE HORRIBLE CUSTOMER SERVICE ON THE PHONE .. THE LADY WAS LAUGHING AT ME CUZ SHE DIDN’T WANT TO DO HER JOB RITE.

My case manager Felicia Pless is outstanding. She has helped me get the care I need for multiple, complex conditions.

As a behavioral health provider, I have had nothing but positive experiences with Colorado Access. I am paid promptly and potential discrepensies are dealt with immediately. I expect that this reputation will only improve with Renee Fletter now acting as the Provider Relations Manager.