Consulate General of Jamaica

I went to the consulate today to renew my passport. The staff was very helpful and professional. Mr Bailey, the gentleman at the door that reviews your documents, is very good at his job of customer service... My only concerns were that the room was to small for the volume of people and they are only open for 3 hours per day. It's often said that Jamaicans are disorderly and rowdy but that wasn't the case today... It was a very jovial atmosphere at the consulate and that includes the staff...
4 7 years ago (18-04-2018)

This office need a totally review and reshuffle of it staff. The Sevice is put and unproductive. For the short time this office is open the waiting time should be the same. But most interesting having my passport sent for renewal in six week as specific by the office was not the case. After eight week I called and ask after spending 30 MINUTES to talk with someone I was told it did not returned . Reason unknown but was told a supervisor will call. That did not happen so I call after another week and was told there was a error on my form. This is unacceptable when my information is available to let me. Shame on you all. Mr Minister you need to review your office operations. The review is very very poor.
1 7 years ago (18-04-2018)

I had a very very complicated situation and Ms. N. Bailey listened then activated her problem solving skills, i was very emotional upon her calling me way way sooner than i expected with positive result. When customer servants offer a lil humanity it goes a far way, i will remember Ms. Bailey for the rest of my life. Thank you again and i hope your employers know and continue to utilise the impeccable skills you possess. God bless you!
5 7 years ago (30-04-2018)

I went to renew my passport today 22/01/18. Got there after 9am and my # was 45. Took my photo and wait for my # to be call. I came into contact with 4 individuals, the photographer, the guy that stamp the documents, the person I paid for the service and the young lady that did the final check and signing. I was so pleasantly surprised by the professional and respectful manner of these people. (After hearing and reading about the terrible service here). I was in and out of there in less that one and a half hour. Thanks guys, you were all awesome.
5 8 years ago (22-01-2018)

I wish that i'm able to get through my fellow Jamaican's working at the consulate whenever i called to enquire about the status of my passport...
2 7 years ago (29-05-2018)