Country Inn & Suites by Radisson, Birch Run-Frankenmuth, MI

I stayed at Country Inn & Suites with my graduating daughter for a little senior shopping getaway at the outlets. I've done this with 2 other of my daughters and we have had fairly decent experiences. The first time, we asked for a different room because ours had a strong smell of smoke, though, it was supposed to be a non-smoking room. But they upgraded us and the room was pretty decent. The second time, we had a decent room, but, I noticed that they weren't doing as good of a job of cleaning. This time, ...though we were shopping bargains, we got more than I bargained for....we came home with LICE! I, nor my family, have ever had lice & no one else we know has lice, so, I'm quite sure it was from the hotel. I had suspected they hadn't changed the sheets after finding some little crumbs in the bed, but, hoped the people before us were reasonably clean. Well, evidently, that wasn't the case. I always leave a tip for housekeeping, even if things aren't super clean, because, let's face it, it is a really hard job & these guys don't get much pay for the backbreaking work. But, now, I'm kind of sorry I left such a good tip. I understand the housekeeping staff may be in a hurry & not get every corner of the floor spic & span or miss a spot here or there, but, really....change the sheets and pillowcases, for goodness sake. That's just gross.
2 8 years ago (22-05-2018)

Our room was clean, and staff seemed pretty nice. But I wasn't very impressed. I stayed here the night before my wedding and the night of my wedding, since it was close by. My first night there the bed was so rock hard that I got no sleep and was in a lot of pain for my wedding day. The day of my wedding my husband went up there and asked if we could switch to a room with a softer bed (my parents stayed there and said their bed was very soft) he was told no he couldn't switch, so since we already paid 375.00 for the two night (For a King suite) we stayed again the night of the wedding, at this point I was so sore from sleeping there the night before plus being on my feet all day for the wedding I got 2 hours of sleep because when I laid on the bed I was in so much pain... I'll never stay here again or recommend it. I think if you're paying 375.00 for two nights in a upgraded suite then you should probably get a comfortable bed instead of one that feels like your sleeping on bricks.
1 8 years ago (13-05-2018)

We found the hotel a little tired and worn. Staff was very accommodating and polite. Rooms need updating, AND decent size pillows. What's with the half pillows? Kitchen area for breakfast was clean and the food was good. Pool area was in need of cleaning. The hot tub had a dirty foamy ring around the top of the tub and the water definitely not hot enough. I spent 1 minute in the hot tub and that was 1 minute to long. The pool needed vacuuming and needed about another 10 degrees of heat in the water, too cold.
3 8 years ago (27-03-2018)

Stay was good. For the price, couldn't have asked or expected more. Staff was very friendly, rooms were clean. Right at the entrance to Birch run, easy to get to shopping and less than 10 minutes from Frankenmuth. Morning breakfast was a bonus. Would stay here again.
4 8 years ago (28-05-2018)

Absolutely love this hotel. Cleanest place I have stayed at in years! Friendliest staff and you can’t forget about the management, Andrew really treats the guests like family and will go above and beyond to make sure you fully enjoyed your stay! Will be coming back and definitely recommend everyone makes this hotel their first option while staying in Birch Run!
5 8 years ago (12-04-2018)