CubeSmart Self Storage

My overall experience has been great. Making the reservation was easy and they followed up with me almost immediately to confirm. The called two more times, just to make sure we were going to use the unit on our reservation date. This would have been a five star review except for one thing. My only complaint was insurance is required to rent the unit, and that was not explained on the sales page or any of the three phone calls I received. After digging through the website I did find it. "Do I need insurance for my stored goods? Yes, you are responsible for those items you store at CubeSmart and insurance for those items is required. We offer affordable self storage insurance options at the facility. In the event that you are already covered, a copy of the declaration’s page must be available at the time of rental." It wasn't made clear during the process until I checked out and noticed the charge on my bill. I just found this to be bad business, since they are going to charge you for insurance you don't need, if you aren't aware of the requirement to bring proof. SO BRING PROOF OF INSURANCE or pay for their high costs insurance.
4 8 years ago (08-03-2018)

Dena & Tammy were amazing. From our first encounter which was via telephone. Reservation was easy peasy, phone call was professional & informative. Arrived at a super clean facility with 2 friendly smiling faces. They made me feel welcome. They found me a great deal and i ended up with a moving truck as well! Thanks, ladies for making my move a bit easier. At least I will be comfortable knowing my stuff will be safe.
5 9 years ago (02-10-2017)

Dena was so kind, helpful and patient as I sorted through the pros and cons of the size of storage I needed. The facility is clean and I feel safe when I am there. I shopped the other local storage facilities and this one was not only the best but also has most competitive pricing!
5 9 years ago (15-12-2017)

Dena at Cube Smart in New Braunfels, TX made everything about my move and storage easy as could be! She understood my needs, shared concerns with me that I might not have thought of, and made sure that everything about our transaction was clear. She went above and beyond, and even raved about how much she enjoyed her position at Cube Smart, and meeting/helping people. The units are spotless, the grounds are safe, and the whole experience was pleasant. Would definitely recommend.
5 9 years ago (06-09-2017)

They were very nice and helpful! I definitely recommend CubeSmart. Best customer service I’ve seen in a long time.
5 9 years ago (03-12-2017)