Cutco Kitchen Store

I’m really liking the new store management. I brought all of my knives in and as promised everything was handled seamlessly. The company completely stands behind their guarantee and even called me before servicing everything to make sure it was handled well. I picked up my services knives today and everything was great. I look forward to working with this store again for any of my Cutco needs.
5 7 years ago (29-03-2018)

The staff is supper helpful, and ready to help you build a great set of professional knives that will last forever. Go check them out inside the Oreck store.
5 7 years ago (22-05-2018)

Service was terrible mahi mahi smelt spoiled horrible experience 2nd time there wont be a third
1 7 years ago (18-03-2018)

***STAY AWAY FROM THIS COMPANY!!!*** The worst customer service I've ever had the misfortune of going through. That was more than enough for me to advise everyone I know to not do any business with them. My ex boyfriend and I got the knife set together and the payments were put on my debit card, he decided to keep the set and called their customer service line in New York to switch the payments from my card to his. Apparently they got confused because they still took the money out of my account, I called today to get it resolved and the rude lady over the phone's exact words were, "well, I'm sorry but I can't help you. You should have had it taken care of seeing as we sent you an email over a week ago." Like are you absolutely kidding me? I did know about it. Had I known they wouldn't do what they said they were going to I would have put a hold on my account entirely (which is utterly unnecessary.) More than disappointed with this company.
1 8 years ago (29-08-2017)

I went in today with knives for Cutco to sharpen. The store is shared with Oreck. That person was on his cell phone and totally ignored me and actually went into the back room leaving me alone in the store. I then saw a handwritten note saying that the Cutco store was closed due to a family emergency. I left with my knives more upset with the Oreck employee who left me alone to figure out things than to just point me to the sign that said no one was at Cutco that day. The relationship between Cutco and Oreck employees is either hostile or non existent and when the space is shared....an adult needs to take control.
1 8 years ago (25-10-2017)