Dartmouth-Hitchcock Concord

After leaving work early and signing in and paying my co-payment, I go downstairs to check in and I am told I need to reschedule because I was 10 minutes late. How can a possible break in my ankle which would require x-rays only take 20 minutes???? I am extremely disappointed with this clinic. Next time I won't waste my time or my money and I will just go to urgent care where I know I will be seen.
1 7 years ago (16-05-2018)

I was on the Dermatology site and looked at the rating and was stunned. I guess that this was overall for reviews but I have to say that my experience with Dermatology was excellent. Looking again to see someone because my Dermatologist retired. I guess I would not hesitate seeing anyone in this practice. They have always been exceptional and I NEVER experienced anything but professionalism and competence from signing in to leaving.
5 7 years ago (24-10-2017)

The dermatology department at Dartmouth Hitchcock is a joke. I understand that they have many patients and are incredibly busy, but I also believe there should be some sort of effort to make the patients feel like you care and are trying to help. Every time I've gone in my doctor acts like a car salesman that needs to push that one vehicle on you (in this case 1 treatment option) I have been very clear that this option isn't something that I can manage and have asked multiple times for other options and it always circles right back to that same option. In addition to his lack of ability to listen and work with me to find a common ground, their ability to respond to phone calls and messages is appalling. I had been trying to get a hold of someone to try and plan a next step for me. I called on a Monday and was told I would "definitely receive a phone call back by the end of the day" I hadn't heard back so I called again the next day with the same response. It took almost a month and about 10 phone calls before I finally spoke with someone. After a second visit in about a month and a half span we finally figured out what our next step would be, and in this case it was the doctor's office sending a prescription request for an in home UV light treatment box. I was told and understood that the chances this would be denied were pretty good, but I wanted to at least try before making any other decisions. This was about 2 weeks ago. I have received 3 phone calls from the company that manufactures the light treatment box to tell me that they are waiting on paperwork to be sent from the doctor's office before they can move any further along with the request. My experience with Dartmouth Hitchock's dermatology department could not get much worse. I would never even think about recommending them to anyone. Do yourself a favor and find another place where you'll at least have a chance of feeling like the doctor's want to help. Because this place only feels like it's a business and you're the customer, and not a patient.
1 8 years ago (29-06-2017)

After my last interaction with an obgyn receptionist I was absolutely not impressed.
2 7 years ago (30-04-2018)

I have gone to DHC for many years and my experience with the Doctors and Staff have been mostly positive. You can't blame the Dr's for the amount of time they are allotted to see you. They are told how long they can spend with each patient depending on the individual needs. Kim Keaton is fabulous and has always given me the time to let her know what is happening with me. She is a wonderful caring provider and so are her nurses. I have also seen others providers that have been professional and caring. Please don't blame the doctors and staff for having to follow guidelines.
4 8 years ago (18-02-2017)