Denman Medical

I have had to deal with Denman twice now and they are truly terrible. The first time I went in to get an item that they did not have. I was told someone would call me back the next day. 4 days later I still had not gotten a call back even though I had left multiple messages. I eventually had to go get the item from Wal-Mart. The second time the sales associate helping me explained how my insurance paid for the item. She said I would be charged a co-pay 3 times and then my insurance paid the rest and the item was ours. This was in October. A month later I received a notice that I had a credit. The following month and the month after that I received no bill from them. Now, 5 months later I have started receiving bills again with no credit showing and for higher amounts than I was told it would be. I have tried to call and get it taken care of multiple times but each time I am transferred to accounting who did not call me back. When I finally received a call back, Kim in accounting was very unhelpful, condescending and got impatient when I had to ask about the abbreviations that she was using. Come to find out my insurance coverage was not what they had told me when I was in their office and they had been billing me for rental instead of purchase, which was not required at all by my insurance as they had told me. My deductible was met when we originally got the item but they waited until February to bill the item out in full, requiring me to pay them the full amount that would have been mostly covered by insurance. On top of all this if you comparison shop the item that you are getting, in both cases for me, the item is considerably cheaper elsewhere. Being the only medical supply place in town must have it's perks I guess. From now I on I will not be using Denman at all and would definitely advise people to avoid them or at least know your insurance coverage before you go in. Terrible experience from start to finish.
1 7 years ago (20-02-2018)

They have been very helpful in getting needed medical supplies for my family.
5 7 years ago (29-12-2017)

They never deliver ur stuff
2 7 years ago (09-12-2017)

Great at getting what I need together in a short amount of time.
5 8 years ago (11-01-2017)

Very rude, unprofessional, talked about other customers in front of different customers, very high priced, don't want to help you!
1 9 years ago (29-08-2016)