Discount Direct Furniture and Mattresses

Please do not buy any mattress at this store, you better go to any other where the manufacture companies behind their products respect the warranty. I bought one of their "high quality" mattresses $1200+tax. I tried it at their showing room before make the purchase and it was nice, soft on the top but firm, just like how I wanted. When we received the mattress and use it the first night we just sunk on it, immediately we decided it was not as firm as the one in the showroom and let me tell our new mattress should be better than the one in the showroom. On the next day I contacted the store and the manager wasn't there so I left a message, nobody call me back. When I could get in touch with her and explain the situation, the claim was transferred to the office in Kent, I sent all the information and pictures needed to open the claim, I wanted a mattress with same firm quality than the one at the showroom. They offer a warranty of customer satisfaction where you have to use for at least 90 days to make sure the mattress is the right one for you. Definitely warranty is not respected and there is no guarantee that you will receive what you tried or see or felt at the store. Bad experience, Save your money and your time! This is what Sound Sleep Products and Lady Americana said: Normal softening of the sleep surface due to average use. I REPORTED THAT THE MATTRESS WAS WAY SOFT COMPED TO THE ONE AT THE SHOWROOM ON NEXT DAY OF FIST USE. Normal body impressions less than 1 ½”. Body impressions up to 1 ½” are normal, and considered not to be a structural defect. They are caused by the natural localized compression of upholstery materials used in the construction of premium bedding. THE MATTRESS SINKS WAY MORE THAN 2 INCHES AND WE ARE AVERAGE WEIGHT PEOPLE. IMAGINE IF YOU ARE OVER-WEIGHTED. Again. you save your time and money with this company.
1 7 years ago (23-02-2018)

This place has great prices on furniture. The styles are hit or miss, but you might get lucky and find what you’re looking for. The staff there is also hit or miss. The first guy I spoke to did not seem like he was having a great day. The second gentleman I worked with was incredibly helpful and went out of his way to make sure I got what I wanted. I would look here again if I was in need of furniture.
4 7 years ago (15-04-2018)

Highly recommended. The person who helped us and the person who did the tires are extremely worth coming here. Very fast, friendly and positive vibes.
5 7 years ago (24-02-2018)

Great service. Great sale price. Better than I expected.
4 7 years ago (06-01-2018)

Sales staff didn't know products. Waited a week for delivery date and had to call myself. Was told at that time that the chairs we wanted wouldn't be in until November (ordered mid October and was told a week at purchase). Removed table and chairs from order then received wrong bed at delivery. The staff were very apologetic and accommodating which is the reason for the second star. Will update if they don't credit delivery charges.
2 7 years ago (23-10-2017)