Enchanted Evening Bridal & Gift Shop

I went to this place for my wedding dress the lady's seemed nice and helpful! and I found a beautiful dress they said it was on the sale rack so I went with the dress at a lower price (I thought) They did good at taking the dress in on the sides from a size 12 to a size 8, but they did a horrible job on fixing the neck...they just slapped a piece of fabric in the neck thinking it was good enough for a wedding? the sleeves didn't even match up, the top didn't lay very flat and they charged me a WAY more then what they fixed on the dress and way more then what they told me the dress would coast to alternate. I'm not even a seamstress and I fixed the neck WAY better than their "Seamstress" did. Picture 1and 2 are what they did, and picture 3 is after I fixed the neck myself? In the end my dress coast TWICE what they told me and I had to fix it myself.. I don't know how they thought slapping a pice of fabric in the neck was good enough for a wedding and charging me for it when I had to fix it...
2 7 years ago (21-04-2018)

I want to start with the good part - the dress looks beautiful and I have to say that the 2 ladies were professional and polite at all times, and helpful with the choice of dress etc. I have two complaints though - I ordered the dress in February and was told it would be ready at the end of May, it did not come in till about mid-July. Apparently it was being made overseas which I had not been told when I ordered it. The second complaint is about the ridiculously high price for the alterations - you seriously want to find out how much they are in advance or use your own seamstress. I am confident that the seamstress in question did not get anywhere near what the store charged me. The price of the alterations was HALF of what I paid for the dress (mother-of-the-groom dress).
3 7 years ago (15-08-2017)

I went to Enchanted Evening Bridal shop because a friend of mine went there for her wedding dress and had a great experience. So I decided to go there for my wedding dress as well. A good friend of mine needed a mother of the bride dress and I was looking for a dress for my wedding. We had a wonderful experience! Both ladies we dealt with were wonderful and excited for our events and were very attentative to our needs. I dealt a lot with Melissa, always a pleasure. Communication was quick. We were both thrilled with our dress choices! I just picked up my dress today. I'm so excited for my big day. And the ladies want me to stop back to share pictures with them. Definitely recommend this dress shop! Thanks ladies for a wonderful experience! I am one happy bride! 👰🏼💗
5 7 years ago (15-07-2017)

Would absolutely recommend this dress shop! It's a really cute, smaller store so you don't feel so overwhelmed when looking for a dress. They have a very unique, high-quality selection or they can order something for you if you don't see it in the store. Everyone was extremely helpful and accommodating when scheduling fittings, alterations, and pick-up. This was the wedding dress that I always dreamed of
5 8 years ago (09-06-2017)

Okay, so where should I begin? I went to enchanted evening and tried on a few dresses and just wasn't finding the one. I tried a few different dress shops and drove hours, upon hours, upon hours, looking for MY dress. After feeling frustrated and overwhelmed, I saw enchanted evening had posted a picture of this dress and I had to try it on! Conveniently enough it is right down the street from me and I headed back to their store. Sum it up... I fell in love with this dress and will be wearing it one week from now. Ever since I have purchased this dress it has been nothing but problems. The staff starts off very friendly, but I felt like as soon as I was done spending my money they were over helping me. I purchased my veil in march and it took until two weeks before my wedding (February) to get the veil in that was promised by November. My maid of honor was promised a delivery date of November and her dress also just came in making it very difficult for her to complete the alterations being that she lives two hours away and had to drive here two weeks before the wedding to ensure this was done. They never called after my first round of alterations to tell me my dress was done and then charged me 220 dollars to take it in, not out. At the second fitting (that took almost two months) it needed taken in more and they told me there would be an additional cost to what I had already paid. It needed taken in at the hips, and they told me I must have lost weight in the hips... which we all know is impossible after three kids. So today I went and paid an extra sixty dollars when picking up my dress, and after all the money I have spent there you think they would have put the dress in something other then a white trash bag. (Previously when I had asked about replacing the ripped bag that was on it, they told me to buy one on amazon.) I'm not sure what these people think they are doing but this is awful customer service. I will never recommend this place and I'm awfully disappointed in myself for ever purchasing my dress from them.
1 8 years ago (11-02-2017)