In White

I had a wonderful experience at In White, from start to finish. When I went for my initial appointment to look at bridal gowns, the consultant was friendly and relaxed. I found a dress I fell in love with and purchased it. Before my first fitting, I called a few times with silly questions. Everyone always answered my questions without judgement. After my dress came in, I had my fittings with Teresa, one of the seamstresses, who is amazing. She not only did a wonderful job with the alterations, she was kind, friendly, funny, and personable. She made me feel comfortable in my own skin, and willingly went the extra mile to make my dress perfect. Thank you so much, Teresa! I would definitely recommend In White, and specifically Teresa, to anyone looking for bridal gowns.
5 7 years ago (05-05-2018)

Wanting a stress free experience I went to in white thinking I would receive great service. I purchased my gown plus all the dresses needed for my wedding (Bridesmaids, Flower Girls etc). Time after time they messed up. Ordering wrong sizes, colors, given wrong pricing it was ridiculous. Stupid careless mistakes making my already stressful planning even more stressful. After being understanding for way too long I finally had it. Frustrated I wrote an email about how awful this whole thing has been and wanted to meet with the owner. She agreed to meet me. When I got there she had my dress waiting at the front door with no intention of speaking with me. She made sure I came in before the boutique opened so I wouldn’t cause a scene and tossed me out like trash crying in front of everyone downtown. It was pathetic on my part but she smiled and looked empowered by what she was doing to me. I would never recommend them or the high horses they sit on. They look down on those who don’t have much. Treat them as if they don’t matter as much as those who are spending thousands! What they do not realize is they are in the center of downtown Lancaster now.
1 6 years ago (04-06-2018)

All of the women were wonderful. I came in a little bit of a hot mess and the owner was incredibly welcoming and kind. I would highly recommend In White.
5 7 years ago (20-04-2018)

After trying on several dresses, my daughter chose one. We arranged a follow-up visit to try the dress on for my husband. Upon arriving for the appointment, the doors were locked, and we were asked which dress we were here for by the same sales lady from last week.....in other words, sales ladies were not prepared.! When we reminded them of the one dress, the ladies looked at each other and laughed responding: "Oh, we sold that one off the rack yesterday." It lacks all common courtesy, and business sense, to not call your potential client to inform them that their dress is not available to try on. We will be returning to Renaissance in York for excellent service, a well dressed sales staff and their demonstrated eagerness to please their clients and make the sale!
1 7 years ago (25-01-2018)

I had a lovely experience here! The girls that I worked with were so kind and positive, and the display of dresses was so beautifully organized. The pricing was fair too, and in each pricing section there were such nice gowns to choose from. I unfortunately did not buy my gown here because I moved during the process so Lancaster would be a far drive for me, but I would have bought my dress here if I lived closer! Definitely stop by this shop you will be happy you did!
5 7 years ago (27-11-2017)