Enterprise Rent-A-Car

The person that checked me in was very personable yet professional. There were no problems when I asked to have another driver added even though he resided in Spain. Joe was great about selecting the car we needed and asked us to make sure it was comfortable before selecting it. He inspected the car for any scratches and/or dents and described what degree of damage would be held against us. This is the first time that had been done by anybody at Enterprise. The process for returning the car was quick and easy. We were very pleased with this location of Enterprise and Enterprise, in general. They are my “go-to” car rental company. All locations I have used have friendly, professional employees
5 7 years ago (22-03-2018)

Traveled all the way from the Bronx to this location expecting a good deal. The lady at the front desk was very unprofessional she didn’t even want to help my husband and I. We called on the phone before we got there, and was told a different story when we got there. Then I asked about placing a reservation at the location she said she couldn’t do it she said to go online to make a reservation. I will never enter that location ever again. I will go where people are more courteous and professional. This location just lost about 1600 dollars.
3 7 years ago (07-05-2018)

The reps at this location were absolutely wonderful!!! They made sure I had beautiful car for touring NYC, took the time to show me all of the functionalities (and hooked up the Bluetooth) before I left the lot. I am forever grateful and will always use this location/company whenever I need a rental car.
5 7 years ago (04-06-2018)

Outstanding service. I had to use Enterprise when another company wouldn't honor a reservation. Enterprise took care of me quickly with no hassles. Great new clean car and they got me on my way. I will remember to use them next time.
5 7 years ago (21-04-2018)

I hate renting cars. Agents are usually undertrained and overworked. In my past experience with Enterprise, they weren't any different, but this was really a pleasure. I had three customer service agents, at pickup, at the gate, and at return. All three were confident, knowledgeable, and genuine. It was so unusual... And I do some work training people in communication skills, so I had to ask the last agent why things worked so well at this location. She said they have a very good team of mangers who train thoroughly and are focused on helping each employee advance their own careers. The three women I interacted with were of different ages and ethnicities, but all of them seemed to feel completely empowered to do their jobs. Everything was explained to me, they gave me choices, no pressure... The SUV I rented was clean and drove beautifully. I just can't say enough about how enjoyable and stress-free this was.
5 7 years ago (03-04-2018)