Budget Car Rental

I rent whenever possible from Budget at this location. While convenience and price are important factors, the staff makes the ultimate difference. I have yet to meet someone as welcoming and helpful at another rental car company as when I pick up my car here - and drop off is easy, friendly and fast. They seem to work hard and maintain a great attitude even when the place is at its busiest. As a frequent renter, I really appreciate that.
5 7 years ago (31-03-2018)

Overall good prior experiences but had to report on an extremely unprofessional incident. Returned my car after less than 75 miles..as per the clearly written policy, if you drive less than 75 miles and don’t return the car with a full tank of gas, you can pay a flat fee of 15.99$. Well the lady first lied and stated that that’s the old policy even though the policy was still written in the paperwork on the desk (and i had rented a car just 2 weeks prior and paid that fee), then she stated that because i used 1/4 of the tank, the flat rate doesn’t apply to me. I asked to speak with the manager but of course he wasn’t available. yes in the end she grudgingly agreed to the flat 15.99$ fee but said she was making an exception. I will be sure to speak to the manager about this. Not clear what her motive was with this..unprofessional!
1 7 years ago (28-04-2018)

I returned a car, and a few days later started another rental at this office in Manhattan. The staff are unfriendly and nonchalant. The navigation system I paid for did not work. (Why not check it before handing it over?) It was replaced but no one said that it would not fit the charging wire. I had to return an hour later to change the charger. No apology. No pleasantness, etc. My car was to be returned in Philadelphia. The address given was not helpful and Budget's own navigation system sent me to the wrong carpark. Why couldn't the address include the fact that the Budget office was in a Sheraton hotel? Why not give proper car return instructions including where and how to park? it meant that the procedure of returning the car took over an hour.
2 7 years ago (18-05-2018)

Always have a problem with this location...today wasn't any different. Came early to pick up a car and sales staff were completely unhelpful and made me wait. Then received a car without blue tooth and they wouldn't change it for me when I said it's a necessity. VERY DISAPPOINTED!!
1 7 years ago (13-05-2018)

Everything was so very good. The attendance it was great. The car amazing.
5 7 years ago (25-03-2018)