Enterprise Rent-A-Car

Rented a car for a bachelorette trip weeks in advance and we show up later than our pickup time and, they told us they no longer had our reservation, that they only hold the car for 30 minutes which was advertised to us NO WHERE and is not in the terms and conditions. Had to take a terrible uber all the way out which was def not fun. So first time and last time dealing with them.

Showed up to check in for our reservation and were told they were completely out of cars and wouldn’t be honoring any reservations for the day. Provided absolutely 0 help in finding another car or resolution besides telling us to “Google rental cars near me.” Was able to find something last minute at Thrifty across the street instead.

I found this car rental location after comparing many competitors on Manhattan and can confirm that 83rd St Enterprise is where you want to go. The staff is very courteous and knowledgeable, the entire process is smooth, quick and easy, the car was new, clean and in great condition, the rates are competitive, and I received a free upgrade to a nicer car than reserved. The only thing that confused me a bit was the tolling system which goes through a third party. I’m happy to highly recommend this place and will do business with them again if I need to rent a car in the future.

In the past two visits I have been told they had no car for me despite booking in advance. I was told that they over book by policy. Other customers were experiencing the same situation. They over book, under staff and leave their employees out to dry to deal with customers whose plans have just been ruined.

Booked in advance and they gave my car away because I did not show up within the 30 minute “grace period” which I was not informed about when I booked that location. Will not be using again.

This Enterprise location was perfect for my needs. I received the car I reserved and it was clean and ran well with no issues. The rental process was smooth and quick. The return process was also quick and easy. I would definitely recommend this location.

The most efficient car rental experience I’ve ever had in the city. Very courteous staff who checked me in and out as quickly as possible.

They gave away the car I had reserved without any notice. When I arrived to pick up the car, they said there was a 30 min pick up window, however this was never stated on the reservation information or fine print. Very unprofessional and ruined my trip. Will not be back and would not recommend.

Seamless - don’t go through heck just to save Pennies. Great experience with one way reservation. Previously tried with Avis and Hertz this is by far just a better overall experience. Shoutout to Will at this location - couldn’t have been smoother. Will def come back

Such a courteous staff!! Nicki made my check in process so seamless, and her kindness didn’t go unnoticed! Would highly recommend!