Enterprise Rent-A-Car

The rental I got was a Nissan rogue 2018 on June 2 2018 was a fantastic vehicle ,but there was one problem there was a lot of dog hair all over the seats front an back not very good service. Who ever cleans the vehicles there sure does a sloppy job. I think was very disgusting to see that much hair on the floor mats an seats. That will be the last time I will ever rent from Enterprise. Very unsatisfied customer. . Disappointing!
3 9 years ago (06-06-2018)

Big shout out to Hertz on Garrett Way. The Challenger is an economy car here 👍💯🤘😂 So I show up at Enterprise at 5:30pm Thurs (closes at 6pm). I hadn't figured in the $180ish bring-it-back-broke insurance and the $250 security deposit, so my debit card balance was short. I transfered enough to cover from my Paypal balance. I called Chase and verified funds available. So Enterprise swiped my card at 6:14pm, and it declined insuficient funds - needed another minute or 2. So now the card cannot approve $1 for 24 hrs. So I come in at 5:45pm Fri. I explain to the guy everything, and he says,"Does 9am tomorrow work for you? We close at 6:00." I asked, "REALLY? I explained exactly why I have to go to Mesa, Az YESTERDAY. So I asked, "You really can't stay open 15 more minutes so I can make it to my mom's funeral?" He said,"Sorry." It is absolutely his right to do what he did. Just like it is my right to make him cancel my reservation and give all of my business to Hertz from now on (open until 11pm). And when Hertz runs out of cars because Orbitz doesn't stop renting when the cars run out, they start washing the corporate cars and give.me a Dodge Challenger for the price of a Chevy Spark😁
1 9 years ago (25-05-2018)

Enterprise is definitely the best place to get a rental. Agents are always ready and willing to accommodate ones needs for travel.
5 9 years ago (30-04-2018)

Manager told me that my payment for the repair would cover the cost of a chip in the windshield and would likely be more than what was needed to cover it. They are now continually harassing me to try to get over a hundred more from me. This has been going on for more than two years. Do not use this company. The manager is a liar and the company will do whatever they can to bleed you dry.
1 9 years ago (24-05-2018)

Local representatives were friendly, helpful, prompt. They upgraded my car two grades at no additional cost because they were out of economy cars. There was minimal paperwork and they picked me up and dropped me off at the repair shop. The phone representative that I had to talk to to place my reservation, on the other hand, had to be reminded several times of specific details (time and location of pick-up, date of pick-up, duration of rental) because he kept getting them wrong. The day before (a Friday) I had checked prices for an economy car and the website said they were ~$26/day. When I called to place my reservation on Saturday, the rep quoted me ~$46. He told me I must have been on a third-party site but I was not. I rechecked and the cost DID increase overnight, which I can kind of understand, but I was not impressed with the way the representative blew me off like 'of course I was wrong'. Reservation-guy aside, I was pleased with the service and will use the company again. Again, the local folks were real nice.
3 9 years ago (17-11-2017)